Snowboarding Forum - Snowboard Enthusiast Forums - Reply to Topic
Thread: Burton Cartels breaking Reply to Thread
Title:
Message:
Trackback:
Send Trackbacks to (Separate multiple URLs with spaces) :
Post Icons
You may choose an icon for your message from the following list:
 
   

Register Now



In order to be able to post messages on the Snowboarding Forum - Snowboard Enthusiast Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



  Additional Options
Miscellaneous Options

  Topic Review (Newest First)
11-14-2014 11:52 PM
cerebroside
Quote:
Originally Posted by 2hellnbak View Post
The only thing I don't like about Burton bindings is the fact I feel like I could crush them in my hand like a piece of origami. Never ridden them though....
Haha, that describes my 2013 Geneses pretty well. They've held up so far though.
11-14-2014 11:16 PM
2hellnbak The only thing I don't like about Burton bindings is the fact I feel like I could crush them in my hand like a piece of origami. Never ridden them though....
11-11-2014 10:21 AM
Dutty I forgot about this post. I guess I should follow up and give credit where it is due.
It did take about a week to get the new highback in, but the binding definitely performed for the rest of the year. I'm really glad I stayed with them.

Also, I was hella impressed with Burton customer service last year with some M2 goggles I bought. I had a lens with reflective coating and it started to flake off towards the end of the season (~30 days of use). I called customer service, and they told me to send back the lens after the season was over and they would replace it.
Not only did they replace the lens, they gave me brand new 2015 goggles. You don't get much better than that.
11-10-2014 08:35 PM
BigHerm My 2014 Cartels had the same deal with the forward lean adjuster blowing out of the foam. I always put the hiback down for loading. I taped it back together and sent it back at the end of the season. Replaced fo free.
02-25-2014 11:48 PM
Triple8Sol Both Burton and Rome customer service is awesome, so not sure why anyone would shit on either. You want to find something to complain about? Try dealing with Salomon or K2 customer service.
02-25-2014 10:16 AM
Dutty Yeah I didn't read that. That is actually really good, I'm guessing they may have just told me 5 days as CYA in case for some reason it gets held up.
Thanks for the help, I'll just wait and see at this point.
02-25-2014 08:14 AM
Lamps
Quote:
Originally Posted by Dutty View Post
I called Burton and they are sending me a new highback. Sadly, they said it would take 5 business days to ship, which means they aren't expediting the shipping. Pretty lame considering this is the second time they've broken and I had to pay to fix them the first time.
I have a feeling these will go back to Backcountry next time I have a stretch where I can't get on the mountain for a few days or if they break again. I just hope Burton has to foot the bill on that and not Backcountry.
This is surprising; Burton has a 48 hour commitment on warranty returns. Is this a warranty replacement or wear and tear? Seems like warranty to me.

https://www.burton.com/on/demandware...w?cid=warranty

I guess you didn't know this, I would have insisted in priority shipping.
02-25-2014 07:25 AM
Dutty I wouldn't say Burton's customer service pisses all over Romes. I had a set of 2008 Rome arsenals where the straps wore out after 5 seasons. They sent me a new set of straps, no charge. I didn't ask for them to be expedited, so I have no idea if they would have shipped them faster if I requested, but that at least puts them equal to Burton in my experience.
I have no idea how the adjuster came out, it looks like it just ripped through the foam. I always put it down before I get on the lift, and I never felt it catch on anything. It could have been anything that happened to it, but there is no other sign of damage on the binding other than where the adjuster busted through the foam.
02-25-2014 02:38 AM
scotty100
Quote:
Originally Posted by Dutty View Post
I called Burton and they are sending me a new highback. Sadly, they said it would take 5 business days to ship, which means they aren't expediting the shipping. Pretty lame considering this is the second time they've broken and I had to pay to fix them the first time.
I have a feeling these will go back to Backcountry next time I have a stretch where I can't get on the mountain for a few days or if they break again. I just hope Burton has to foot the bill on that and not Backcountry.
Compared to most of the other binding companies 5 days ain't bad, believe me. Also, you can just return these to backcountry and request a refund which will take 2 weeks. At the same time, order another set of cartels and get them sent out in 2 days. Problem solved.

Quote:
Originally Posted by NZRide View Post
Heaps of people on here rave about great Burton customer service, but I've read several where it has been crap. They should have something in place to get you up and running faster than 5 days.
I just brought some new Rome 390 Boss's, after a good run with old 390's. Hopefully they turn out to be good in the binding lottery.
Burton's customer service pisses all over Rome's...good luck with your 390s...

Quote:
Originally Posted by kwillo View Post
How did you break the high back lean adjuster? I ride with a group of guys where we mostly use cartels and I've only seen them break once when a guy hasn't folded his high back down at the chairlift and between the the lift and the ground it's ripped that thread out.
This.
02-24-2014 11:40 PM
kwillo
Quote:
Originally Posted by Dutty View Post
Has anybody had any problems with 2014 cartels? I bought a pair, and they are pretty decent bindings functionally, but they have broken twice in the ~10 days I have used them. First time the plastic piece on the ratchet broke, and I just picked up a new one in the mountain rental shop. Seemed like a cheap part, but no biggie, easy to replace.
Then yesterday, my highback lean adjuster broke through the highback. It ripped totally through the foam and came out. The construction just doesn't seem very sturdy.
Anybody else had similar problems? Not sure if I should call Burton for new parts or just send the things back to Backcountry and get some 390 Bosses instead. I really don't want to wait 2 weeks with Backcountry for the return.
How did you break the high back lean adjuster? I ride with a group of guys where we mostly use cartels and I've only seen them break once when a guy hasn't folded his high back down at the chairlift and between the the lift and the ground it's ripped that thread out.
This thread has more than 10 replies. Click here to review the whole thread.

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 
Powered by vBadvanced CMPS v3.2.3
For the best viewing experience please update your browser to Google Chrome