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Thread: Ortovox 3+ Warranty Question Reply to Thread
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  Topic Review (Newest First)
08-19-2014 05:55 PM
Kevin137 I understand the basis for that argument, but any new item (certainly in the UK / 2 years and in Norway, sometimes 5 years) have a mandatory warranty.

In the UK you have the sales of goods act, which is against the trader, so even in Auctions such as eBay, you have recourse against the vendor...

Companies like Apple as an example, are working warranty on the serial number, certainly on phones, but only in the country of origin, so a US phone would be covered in the UK, but not against being locked to a US network, only faults...

I don't know how the USA works with warranty law, or implied good will, sales of goods etc...

But it does seem strange that if you buy it sealed, even from a place like ebay that the company would not honour the warranty or at least the basic legal requirement... i understand the extended warranty for sure, the extra is to the original buyer, but so many people trade stuff on ebay that are actually authorised dealers how do you know...?

I guess you could throw in the grey import scenario as well... That makes things even more confusing...! God the internet has a lot to answer for...! I have bought stuff before 2nd hand, and i always request the original receipt in the correspondence, or before bidding... If i am told i can have that, i never stress, if they don't supply it, then it is NOT as described and would get returned...
08-19-2014 03:45 PM
linvillegorge
Quote:
Originally Posted by Kevin137 View Post
SO how does that work in reality, say if you bought, NEW SEALED IN BOX on eBay... Then you bought it new, and they would have to honour the warranty...???

Or is it NEW with receipt from dealer they recognise...???

Not being argumentative, but if it is still sealed then it is NEW when you 1st purchased so would be the 1st person and the warranty would be yours surely...???
New = proof of purchase from an authorized dealer

If you buy an item second hand, even if it's never been opened or used, it's still a "used" item in the eyes of the manufacturer. Your purchase of that item contributed no further revenue for the manufacturer. The manufacturer drives it's revenue from selling to their distributors and/or dealers. Once that dealer has made a sell, they have to order more to replenish their inventory. Buying second hand is in essence competing against the manufacturer. I'm too lazy to type out in more detail, but does that make sense?
08-19-2014 03:41 PM
Kevin137 SO how does that work in reality, say if you bought, NEW SEALED IN BOX on eBay... Then you bought it new, and they would have to honour the warranty...???

Or is it NEW with receipt from dealer they recognise...???

Not being argumentative, but if it is still sealed then it is NEW when you 1st purchased so would be the 1st person and the warranty would be yours surely...???
08-19-2014 03:27 PM
Tatanka Head Yeah, even though it is "new in box" it will most likely be void of warranty. Hmmm... that buzz has been killed haha.
08-19-2014 03:10 PM
linvillegorge You're being honest with them as far as I can tell. Doesn't seem like you're sidestepping it to me.

With most anything, if you're buying it second hand, you can pretty safely assume no warranty. A few companies have warranties that are transferable, but they're few and far between and more and more companies are getting away from it. It's honestly bad for business from their perspective.
08-19-2014 03:07 PM
Tatanka Head Haha I just felt bad for trying to potentially side step a company's warranty policy if I did buy this and a warranty issue came up.
08-19-2014 03:04 PM
linvillegorge Yeah, not really sure what kind of backlash you were fearing. You just asked a simple question.
08-19-2014 02:54 PM
killclimbz Have no idea what backlash you could be facing. Anyway, once a beacon is past five years old it is generally time to get a new beacon if you are having problems with it. And no worries.
08-19-2014 02:45 PM
Tatanka Head Sorry, I deleted the original post to protect myself from any backlash.
08-19-2014 02:43 PM
Tatanka Head Yeah, I read that part on my initial search. I was more curious about having to supply actual proof of purchase.
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