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  Topic Review (Newest First)
Yesterday 06:30 PM
dave785 Yeah they sent me two toe straps as well. Glad I have a spare.
Yesterday 03:33 PM
bassness Although I had problems with only one toe strap, Flow did send me 2. I'm happy they resolved the problem but being a little more prompt with answering customer service inquiries would go a long ways.
02-10-2016 11:04 AM
bassness I did get a reply from Flow after about 5 days. The person who responded did say he would send me out some replacement toe straps. Hopefully they will show up this week.
02-09-2016 02:32 PM
dave785
Quote:
Originally Posted by bassness View Post
I submitted a warranty claim a few days ago to Flow and have yet to get any sort of response. I have 2 sets of Flows and as much as I like the bindings, this is the sort of thing that will make me seek out another brand the next time I'm looking to buy a set of bindings.
PM Larrytbull and get the direct email of one of those people.

I honestly think their entire warranty site is down. I still haven't gotten a response from my warranty submission. I just got the part I needed in the mail yesterday, but it was from the guy I PMed, not from the warranty team.

And I submitted the warranty request twice and left about 20 voicemails...
02-03-2016 09:29 PM
bassness I submitted a warranty claim a few days ago to Flow and have yet to get any sort of response. I have 2 sets of Flows and as much as I like the bindings, this is the sort of thing that will make me seek out another brand the next time I'm looking to buy a set of bindings.
02-03-2016 12:53 PM
larrytbull
Quote:
Originally Posted by dave785 View Post
Thank you very much Larry, one of the guys whose info you gave me has responded to the email. Thank you man.
Happy to help. Those 2 are awesome guys and will bend over backwards to make you happy with your flows. Just dont like diming out contact names in public. Hence the pm

Sent from my SM-N920P using Tapatalk
02-03-2016 04:43 AM
dave785
Quote:
Originally Posted by larrytbull View Post
It might be sia time.

I will pm you with a few guys to contact @ flow
Thank you very much Larry, one of the guys whose info you gave me has responded to the email. Thank you man.
02-01-2016 10:27 PM
Argo I'd just start posting on all of their social media accounts
02-01-2016 10:07 PM
Spacecowboy Regarding your Flow Customer Service issue...
I had an issue with my flow bindings last year. I reached out to Flow and they bent over backwards to straighten it out. They went so far as to send out a set of bindings that were a step up from what I had bought originally.

Fast forward to the present...I emailed Flow with a Service question a few weeks ago. I never heard a word back. A few days later I googled Flow and went to their Facebook page. It had a link to their live chat. I tried to chat several times, at all hours (they are pacific, I am eastern) but nobody ever responds. About a week later I get an email asking to rate my service! I responded to that email and attached my original email.
I went back on their website and submitted another customer service request. No response. I sent another earlier today, and still no response.

I still love my bindings and hylite boots. I was a huge proponent of their company based upon my service experience last year, but I am growing very frustrated with the lack of response.

Hopefully you get through to someone...someday.
01-29-2016 11:55 PM
dave785 still nothing. I'm beginning to think that I'm going crazy or something. I called evo (who i bought them through) and they said that they called the same number and had no problem reaching them. I called the number and got nothing. I've called six times (during normal hours) in the last three days... still nothing. And i'm still locked out of the website.
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