Snowboarding Forum - Snowboard Enthusiast Forums - Reply to Topic
Thread: Mt Snow Reply to Thread
Title:
Message:
Trackback:
Send Trackbacks to (Separate multiple URLs with spaces) :
Post Icons
You may choose an icon for your message from the following list:
 
   

Register Now



In order to be able to post messages on the Snowboarding Forum - Snowboard Enthusiast Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



  Additional Options
Miscellaneous Options

  Topic Review (Newest First)
02-11-2013 08:20 PM
brucew.
Quote:
Originally Posted by Soul06 View Post
Well you feel how you feel. I was just trying to say that if this was your first trip with them that you should give them another chance. I am slower to anger because I work for an airline in customer service and I know all to well how people react when an irregular operation occurs. Everyone wants their situation to be handled first in exactly the way they think it should go. Understanding and patience usually go out the window.
From what I heard they got flooded with so many emails that some starting bouncing back to the sender what are ya gonna do? I was lucky that I got a quick response and they agreed to switch me to the Sunday trip with no problems. But this is the first time in 3 years that I have been using them for trips that I have ever seen any problems with them.

im not angry, just not interested in giving them my business again after a poor experience. I got a quick response from them too, unfortunately that response was "you emailed us 18 hours in advance rather than 24, so you're out of luck."
02-11-2013 06:45 PM
Soul06 Well you feel how you feel. I was just trying to say that if this was your first trip with them that you should give them another chance. I am slower to anger because I work for an airline in customer service and I know all to well how people react when an irregular operation occurs. Everyone wants their situation to be handled first in exactly the way they think it should go. Understanding and patience usually go out the window.
From what I heard they got flooded with so many emails that some starting bouncing back to the sender what are ya gonna do? I was lucky that I got a quick response and they agreed to switch me to the Sunday trip with no problems. But this is the first time in 3 years that I have been using them for trips that I have ever seen any problems with them.
02-11-2013 05:06 PM
brucew.
Quote:
Originally Posted by Soul06 View Post
If I were yall I wouldn't be so drastic in your decision to never use them again. They are still the best company to ride with and I don't think one bad experience should negate their service.
But its up to yall. I just know the amount of money I save riding with them versus going myself is ridiculous.

And a partial refund is better then no refund. Check out Emilio's policy
The policy wasn't the point. The point was them being as strict as an airline company about enforcing it in situation where they wouldn't have lost any money by refunding me. They were all over twitter and facebook talking with people who were trying to get on a bus because Sat's trips were cancelled so they could have filled my seat in a second with someone off the waiting list. Instead they wanted to pocket my entire bus fair and turn around and charge someone else full price for that same seat. in a different situation where the bus wasn't sold out i wouldn't have a problem with it, but oh well..hopefully none of you were sitting close to me
02-11-2013 04:50 PM
LuckyRVA ^ True, with Emilio's you get nothing back.
02-11-2013 04:34 PM
Soul06 If I were yall I wouldn't be so drastic in your decision to never use them again. They are still the best company to ride with and I don't think one bad experience should negate their service.
But its up to yall. I just know the amount of money I save riding with them versus going myself is ridiculous.

And a partial refund is better then no refund. Check out Emilio's policy
02-11-2013 11:35 AM
12ozPastor
override

Quote:
Originally Posted by brucew. View Post
The North Face was wayy too icy. The only run that was decent was Olympic on the far left. Everything else had spots where it was nothing but ice for 20-30 feet leading directly into a mogul field. The rest of the mountain was in pretty good shape, especially early.

I was disappointed with ovrride. I emailed them early on Saturday to ask if I could cancel or reschedule because i woke up with a cold and felt like shit and they said it was too late and they would charge me the whole bus ticket price and only give me a partial refund on the lift ticket. normally i'd accept that policy but when they were on twitter all day talking about how big the waiting list was and how they were trying to add more buses because so many people wanted to go, I thought it was fucked up they were still going to charge me knowing they would fill my spot instantly so fuck em, i won't ever use ovrride again...a free muffin and a beer doesn't make up for that
I was on that same bus with the free yuengling (1) and muffin. I will not be using override again as well.
02-11-2013 11:22 AM
brucew. The North Face was wayy too icy. The only run that was decent was Olympic on the far left. Everything else had spots where it was nothing but ice for 20-30 feet leading directly into a mogul field. The rest of the mountain was in pretty good shape, especially early.

I was disappointed with ovrride. I emailed them early on Saturday to ask if I could cancel or reschedule because i woke up with a cold and felt like shit and they said it was too late and they would charge me the whole bus ticket price and only give me a partial refund on the lift ticket. normally i'd accept that policy but when they were on twitter all day talking about how big the waiting list was and how they were trying to add more buses because so many people wanted to go, I thought it was fucked up they were still going to charge me knowing they would fill my spot instantly so fuck em, i won't ever use ovrride again...a free muffin and a beer doesn't make up for that
02-11-2013 10:53 AM
LuckyRVA
Quote:
Originally Posted by 12ozPastor View Post
I was on the override bus from nyc to mt snow on Sunday. I totally agree with you the whole north face being icy as "FUCK". I spoke with a Mt Snow instructor on the lift and she explained they had 60mph winds on Saturday. There were HUGE ICE SPOTS! Not to be a snow snob but I dont ski snowboard in these types of conditions but i already woke up at 4.30am. Im glad someone agrees with me. The whole bus thought the conditions were just the best ever! Oh well! Im a snow snob.
I may have been on the same bus as you riding to the mountain. I got on at Emilios/Queens though.

If you stuck to the main area on the front side of the mountain things weren't that bad.

Maybe I'm showing my snow snobbiness as well but I was felt the day was pretty average overall. They definitely need another huge dump for it to be a worthwhile trip. Meanwhile, they're getting a wintry mix right now.
02-11-2013 10:45 AM
Soul06 I was on the bus too. Got on at the Blades West stop with my younger brother. We stayed on the main face all day as it was only his second time riding. I ended up playing more of an instructor to him for the day but I still had a GREAT time. Snow was moguled from all the people chopping it up BUT it was still nice and soft. I loved it.
However had I not already had my Saturday trip to Stratton switched to Mt Snow I would have definitely jumped on the opportunity to jump on the Killy day trip
02-11-2013 10:34 AM
12ozPastor
Totally agree!!

Quote:
Originally Posted by LuckyRVA View Post
I was actually pretty surprised how mellow most of the mountain was. The North Face was icy as FUCK though. Took a nasty spill around noon on what looked like an ice river on my first run on the North Face. Rocked my head (with helmet) and tail bone pretty hard. Couldn't stop myself and kept banging my legs/hips on the icy rocks as I fell Shook my confidence for awhile.

All of the blues on the main face turned soft and moguly (is that a word) later in the day which was nice.
I was on the override bus from nyc to mt snow on Sunday. I totally agree with you the whole north face being icy as "FUCK". I spoke with a Mt Snow instructor on the lift and she explained they had 60mph winds on Saturday. There were HUGE ICE SPOTS! Not to be a snow snob but I dont ski snowboard in these types of conditions but i already woke up at 4.30am. Im glad someone agrees with me. The whole bus thought the conditions were just the best ever! Oh well! Im a snow snob.
This thread has more than 10 replies. Click here to review the whole thread.

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 
Powered by vBadvanced CMPS v3.2.3
For the best viewing experience please update your browser to Google Chrome