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  Topic Review (Newest First)
03-24-2016 06:23 PM
dave785
Quote:
Originally Posted by Spacecowboy View Post
Update to my experience...

I needed to get ahold of CS again this week. I submitted on their warranty page, but the next morning i found an old email from last year, so i emailed the rep directly. Within hours i received responses not only from the direct email and the online request, but a follow up from a third rep.

Seems like they must have had some warranty website issues earlier this year, because now they are back to excellent service.
Cool. So as long as my bindings don't have their issues during the snowboarding season it'll be ok.

I seriously wish that the bindings weren't so great so that I could hate the company more for that website crap. I called them about 100 times on both numbers and they didn't answer once. It made me feel like I was going crazy...
03-24-2016 10:37 AM
Spacecowboy Update to my experience...

I needed to get ahold of CS again this week. I submitted on their warranty page, but the next morning i found an old email from last year, so i emailed the rep directly. Within hours i received responses not only from the direct email and the online request, but a follow up from a third rep.

Seems like they must have had some warranty website issues earlier this year, because now they are back to excellent service.
02-17-2016 12:39 PM
joelee I had this setup on my very first board setup.

I had the 2016 Flow Alphas and I HATED THEM WITH A PASSION. It was a mission to get them on and a pain to take them off. I went with Union bindings (Contact Pro and Force) and am I happy I did.
02-13-2016 05:30 PM
dave785 Yeah they sent me two toe straps as well. Glad I have a spare.
02-13-2016 02:33 PM
bassness Although I had problems with only one toe strap, Flow did send me 2. I'm happy they resolved the problem but being a little more prompt with answering customer service inquiries would go a long ways.
02-10-2016 10:04 AM
bassness I did get a reply from Flow after about 5 days. The person who responded did say he would send me out some replacement toe straps. Hopefully they will show up this week.
02-09-2016 01:32 PM
dave785
Quote:
Originally Posted by bassness View Post
I submitted a warranty claim a few days ago to Flow and have yet to get any sort of response. I have 2 sets of Flows and as much as I like the bindings, this is the sort of thing that will make me seek out another brand the next time I'm looking to buy a set of bindings.
PM Larrytbull and get the direct email of one of those people.

I honestly think their entire warranty site is down. I still haven't gotten a response from my warranty submission. I just got the part I needed in the mail yesterday, but it was from the guy I PMed, not from the warranty team.

And I submitted the warranty request twice and left about 20 voicemails...
02-03-2016 08:29 PM
bassness I submitted a warranty claim a few days ago to Flow and have yet to get any sort of response. I have 2 sets of Flows and as much as I like the bindings, this is the sort of thing that will make me seek out another brand the next time I'm looking to buy a set of bindings.
02-03-2016 11:53 AM
larrytbull
Quote:
Originally Posted by dave785 View Post
Thank you very much Larry, one of the guys whose info you gave me has responded to the email. Thank you man.
Happy to help. Those 2 are awesome guys and will bend over backwards to make you happy with your flows. Just dont like diming out contact names in public. Hence the pm

Sent from my SM-N920P using Tapatalk
02-03-2016 03:43 AM
dave785
Quote:
Originally Posted by larrytbull View Post
It might be sia time.

I will pm you with a few guys to contact @ flow
Thank you very much Larry, one of the guys whose info you gave me has responded to the email. Thank you man.
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