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  Topic Review (Newest First)
01-17-2014 01:20 PM
tonicusa Finally found a knowledgable guy at Salomon his name is Mark here is the support number in case anyone ever needs it. .800.875.2619

Apparently they have been going through some changes with Bonfire breaking off etc. Mark really knew his product.

The Quantum does offer more lateral support overall to the Hologram. Even though they are both listed as 45% composite the Quantum will be stiffer rolling your ankle tip to tail.

I like the Hologram and I'm going to give the Quantum a try. Hopefully Salomon can be more effective at getting their customers to their capable product managers in snowboarding.
01-17-2014 12:33 PM
tonicusa Called Dogfunk today to get their phone number for Salomon support and the number rings patches to somewhere and then disconnects.

SALOMON PRODUCT SERVICE NEEDS HELP
01-17-2014 12:06 PM
tonicusa
Quote:
Originally Posted by BurtonAvenger View Post
Did you go through these guys? Sports clothing and shoes - ski, trail running, hiking - Salomon US or these guys Salomon Snowboards €“ Snowboards, Snowboard Boots, Snowboard Bindings, & Backcountry Tools

I'm going to guess this isn't the number you called. (971) 234-7001
That should still be the snowboard division phone number in Portland.
Hey EL that number doesn't work. I like these Holograms but the heelcup has folded up on me in the pipe a few times. Wondering if their stiffer step up the Quantum has a more robust heel loop.
01-16-2014 11:16 PM
Bones
Quote:
Originally Posted by tonicusa View Post
Makes me wonder what snowboard companies you are calling that have foreign call centers? I'd expect it with Paypal! Lol
Truth be told, I haven't had to call a snowboard company's customer service line for years.

I'm just more shocked when I call any large company's customer support or accounts line and a) get thru in less 30 minutes and b) end up talking to an actual employee of that company who is on the same continent as me.
01-16-2014 11:13 PM
bmaniga
Quote:
Originally Posted by BurtonAvenger View Post
Everyone praises Burton, now. I have horror stories worse than what you dealt with with Salomon from the ages before Burton decided to institute the W48. Every company falters in the CS department at some point, it's how or if they fix it that matters.
This is spot on for how I feel about most company's, and it doesn't seem like the OP is unwilling to try them again. Having said that I would also agree that with the cash we shell out for snowboarding product a little support goes a log way. This especially applies to those of us still new enough to need to ask questions.

As far as the outsourcing center goes, I've also called in to Salomon support after snapping the aux cable that goes with their Brigade audio helmet. What I got sounded like someone far away with no knowledge of what I was talking about, and I was instantly told to seek out my local shop. Needless to say I didn't since no one i know of stocks stand alone aux cables with on/off and volume control, and amazon was able to get me something close. My experience with others (Burton) when dealing with replacement parts was much easier.
01-16-2014 10:46 PM
tonicusa
Quote:
Originally Posted by tonicusa View Post
I won't let shitty customer service stop me from riding and buying a Salomon product if its great. I just was shocked by how in the dark ages or really non existent their customer service was. It made me realize what a great company Burton is from a customer support standpoint. And I also think we as riders need to demand more from some of these companies. Maybe everybody here already knew that Salomon was a company you weren't going to be able to call and get any product support from.
Quote:
Originally Posted by Bones View Post
Really?

There aren't many companies left that don't outsource their call centres.

I'm just surprised that you're surprised.

Yeah Bones I was caught off guard. But I've been riding all domestic gear for a long time now, Union, Burton, Rome, Signal, Never Summer etc. Makes me wonder what snowboard companies you are calling that have foreign call centers? I'd expect it with Paypal! Lol
01-16-2014 10:34 PM
BurtonAvenger Everyone praises Burton, now. I have horror stories worse than what you dealt with with Salomon from the ages before Burton decided to institute the W48. Every company falters in the CS department at some point, it's how or if they fix it that matters.
01-16-2014 10:33 PM
Bones
Quote:
Originally Posted by tonicusa View Post
I was tempted to hang up the minute the first customer rep answered and spoke broken English. I can't imagine a company like that can survive.
Really?

There aren't many companies left that don't outsource their call centres.

I'm just surprised that you're surprised.
01-16-2014 10:21 PM
tonicusa I won't let shitty customer service stop me from riding and buying a Salomon product if its great. I just was shocked by how in the dark ages or really non existent their customer service was. It made me realize what a great company Burton is from a customer support standpoint. And I also think we as riders need to demand more from some of these companies. Maybe everybody here already knew that Salomon was a company you weren't going to be able to call and get any product support from.
01-16-2014 10:12 PM
ridinbend Salomon Sick Stick is an epic pow shredding stick. I love it. I have had quite a few of their products enhance my snowboarding experience over the years. Too bad one lousy experience has tainted your perception of Salomon. They've done great things for a few of my friends that have ridden for them over the years.
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