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Thread: 2013 390 boss toe strap breakage. Reply to Thread
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  Topic Review (Newest First)
03-07-2014 02:18 PM
Dago91
Quote:
Originally Posted by kafro View Post
Was a 2012/2013 model all they had was 2014...which is kind of understandable...but they only had matte grey/camouflage....not any other color. I would have been fine with the green color of 2014 it's close enough but the bindings just saw 2 days of riding so really disappointing.
Yeah the problem with highbacks are they usually break due too user error. not saying this was the case. honestly some companies give you shit about a broken highbacks. anyway at least they got you riding again.
03-07-2014 01:17 PM
kafro Was a 2012/2013 model all they had was 2014...which is kind of understandable...but they only had matte grey/camouflage....not any other color. I would have been fine with the green color of 2014 it's close enough but the bindings just saw 2 days of riding so really disappointing.
03-07-2014 01:12 PM
Dago91
Quote:
Originally Posted by kafro View Post
I put urgent on some new highbacks and I got them in the mail about a week later. Didn't have my color or year so I got some ugly camouflage ones and said that was all they had in stock...

So yeah, in their whole warehouse they only have spare parts for one color of the latests years model.
What was your original color way? model year? My guess is they sent you a highback that was more readily available. did you request a certain color?
03-07-2014 12:12 PM
scotty100 ^You get whatever they have left because their warranty rates are through the roof to begin with! Therein lies the problem...
03-07-2014 11:57 AM
kafro I put urgent on some new highbacks and I got them in the mail about a week later. Didn't have my color or year so I got some ugly camouflage ones and said that was all they had in stock...

So yeah, in their whole warehouse they only have spare parts for one color of the latests years model.
03-07-2014 08:29 AM
Dago91 *** UPDATE ***

So after submitting my ticket on Weds. 26th of Feb. to the US rome warranty. Mike G. transferred me over to the European office to a guy named Eddie V. This was on Mon. 3rd of March. Tues I received an email that he was sending me out two new 390 boss conforma toe straps. Today 7th of March I received them in the post along with some rome sds stickers.

As you can see by the picture he sent me two of the new straps in the green color way. This is an off green more like a yellow but they are pretty close and I have not seen this color on any of their models.. 15-16 color-way perhaps??

Anyway.. Amazing customer service from rome considering the transfer to the European office due to me living in Switzerland. Top notch rome.. Top notch!


02-26-2014 03:17 PM
Dago91
Quote:
Originally Posted by msq_sf View Post
My 2013 Targas toe straps were broken as well. Sent them a message and in a couple of days Mike G. from romesnowboards sent me a tracking number. Amazing CS.
Seriously awesome customer service! Put in the ticket this Morning and by the afternoon Mike.G contacted me as well. If I still lived in Cali he could overnight them too me as well but because I live in Europe now they have to transfer my ticket to the European team. So far excellent service.
02-26-2014 02:21 PM
msq_sf My 2013 Targas toe straps were broken as well. Sent them a message and in a couple of days Mike G. from romesnowboards sent me a tracking number. Amazing CS.
02-26-2014 01:35 PM
Deimus85 Rome has always had awesome customer service when I have dealt with them.
02-26-2014 01:12 PM
ThunderChunky This happens to almost all bindings. Happened to my Mobs the other day and my friends Technines the day after. Just contact Rome. I had an out of warranty pair of bindings and they overnight shipped me a new highback.

They may have gotten dramatically shittier in the last two years I don't know, but chances are you're just a shitty unlucky situation. I haven't had this happen with my 390s, but I've barely ridden them. Hope this don't happen to me.
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