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  Topic Review (Newest First)
03-16-2011 11:03 PM
BurtonAvenger Ha told you the store was full of shit!
03-16-2011 10:29 PM
iturner82 Well I called K2 and they said Sport Chalet made a mistake. So I called sport chalet and they said that one of their employees was wrong, and that they'd fix it, but likely wouldn't send it in, but would try. Ha we shall see
03-16-2011 10:19 PM
DC5R Your making the right call by getting in touch with K2 direct.
03-16-2011 04:58 PM
iturner82
Quote:
Originally Posted by BurtonAvenger View Post
I know I just posted a phone number for no fucking reason at all. You should never call a company EVER! It's fucking Sports Chalet they're a box store that doesn't give a fuck about you hence why they're saying they can't fix your deck. I bet if I was there I could fix it and it would never have a problem again.
I'm definitely gonna call K2. And I get this feeling with sport chalet now...it was pretty much like "yeah there's nothing we can do, here look at this board I have to sell you"
03-16-2011 02:59 PM
BurtonAvenger I know I just posted a phone number for no fucking reason at all. You should never call a company EVER! It's fucking Sports Chalet they're a box store that doesn't give a fuck about you hence why they're saying they can't fix your deck. I bet if I was there I could fix it and it would never have a problem again.
03-16-2011 02:25 PM
linvillegorge Here's the approach I used for Flux to warranty a pair of bindings that was a month past the warranty date:

ME: I bought a pair of Flux Titans from Community Skate & Snow in Arvada, CO at the end of last season. I've got about 40 days on them now and I've loved them on my Never Summer Evo. However, today I was up on the hill and I just wasn't feeling it. Something felt off. I decided to call it an early day and when I got to the bottom and was unstrapping, I discovered why everything felt off! I've attached pics of the damage. I'm not sure what happened. It was icy today so I was taking it pretty easy and staying well within my comfort zone. I don't know, but I hope you guys will help me out because I do love your bindings!

THEM: LG, sorry to hear!
Our warranty covers manufacturers defects from up to one year from date of purchase. Please provide a proof of purchase, or reciept so we can process your warranty.
Were you requesting a new baseplate? Is it the left binding? Is there any other damage to the binding? Hope this helps
-FLUX

ME: I heard back from Community Skate and Snow. Evidently I purchased on 2/9/10. I hope you guys can cut me some kind of break on this. Pretty please! You'll definitely have a fan for life if you do! I'm really stoked on your gear and I've already converted two of my buddies to Flux customers from my suggestions.

Hope you guys are hanging in there from the earthquakes and tsunamis! Best of luck!

THEM: Where are you located? Address? And is there any other damage other than the broken baseplate on your left Titan that we should know about?
-FLUX
03-16-2011 02:19 PM
linvillegorge
Quote:
Originally Posted by iturner82 View Post
Do you think I should call up K2 and try to get a hold of her, or go through the dealer? Which would help more...like I said, a new board would be the best
K2 direct. The dealer has already pretty much told you to fuck off. They want to sell you a new board.
03-16-2011 02:18 PM
linvillegorge
Quote:
Originally Posted by BurtonAvenger View Post
800-426-1617 call this number you're going to get Cindy or Sally or whatever after you go through the prompts to get to warranty. She's worked with K2 since like 1984 and sounds like she smokes a carton of cigs a day. Be nice to her she'll probably call you "precious" or "darling" on a regular basis through the whole thing but that should mainline your problem. You more than likely broke the cap on the tip from an impact of some kind it happens I've done it without bending the edge. Just be nice and you'll be taken care of.
This is certainly what you should do. Skip the emails and get direct personal contact and whatever you do, DON'T be a douche! Don't start talking about how K2 sucks and how you're going to drag their name through the mud if they don't take care of you. That will guarantee that you get told to fuck off in nicer terms.

Go with the opposite approach. Talk about how stoked you are on K2 and how you love their shit and always recommend it. To you, K2 IS snowboarding and everything else is bullshit. Maybe don't go that far, but you catch my drift. Sometimes you gotta swallow your pride and hit your knees to get what you want.

Companies want to help those who love them and support them, period. They know word of mouth is the best advertising they can get for free.
03-16-2011 02:08 PM
iturner82
Quote:
Originally Posted by BurtonAvenger View Post
800-426-1617 call this number you're going to get Cindy or Sally or whatever after you go through the prompts to get to warranty. She's worked with K2 since like 1984 and sounds like she smokes a carton of cigs a day. Be nice to her she'll probably call you "precious" or "darling" on a regular basis through the whole thing but that should mainline your problem. You more than likely broke the cap on the tip from an impact of some kind it happens I've done it without bending the edge. Just be nice and you'll be taken care of.
Do you think I should call up K2 and try to get a hold of her, or go through the dealer? Which would help more...like I said, a new board would be the best
03-16-2011 02:02 PM
iturner82 "Hi Ian,

I have no way to tell you if its covered or not. Delams that are genuine defects are unheard of. Most are in fact caused by impact whether it be a rail, crash, or simply lift line damage, etc. That’s simply not covered under any manufacturer’s warranty. The dealer is always a good barometer for these things as if they’re a good one, they will usually know what is and is not covered. That said, you can have it sent in by them, but there is probably a better than 99% chance that what they’re telling you is correct."

I sent them an email, and they replied with this. I will try with sport chalet again. What do you think the chances are of them sending me a new board? Because that would be great
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