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Thread: Rome 390 Boss 2012 Warranty Policy? Reply to Thread
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  Topic Review (Newest First)
10-30-2012 04:19 PM
wernersl
Quote:
Originally Posted by Ridethesnow80 View Post
As far as convert disc, what does that mean? Do the bindings only mount on certain boards? I have a ride snowboard and I am thinking about getting these my self.
they should be fine on your board. burton uses a 3-hole pattern and required a different disc to mount up, as opposed to the industry standard 4 hole mount.
10-30-2012 04:17 PM
wernersl i agree. top notch service. i have 2007 model year arsenals. right after buying them from ebay, i emailed and had convert discs in like 4 days. just last year (bindings 4 years old at this point) i emailed asking for new hardware when i replaced my board, as my old square washers were jacked up. along came 2 new discs and all new hardware. near the end of last season i asked them if i could purchase new ankle straps as mine were getting uncomfortable. they asked me what size and color i would like, and viola, two days later they showed up. all i wanted was a price to purchase them! i would say dont give up. let them know you are dissatisfied with the delayed response. dont see why you are getting pushed to the back burner. maybe a stupid question but are responses going to your junk mail box?
10-30-2012 07:04 AM
Ridethesnow80 As far as convert disc, what does that mean? Do the bindings only mount on certain boards? I have a ride snowboard and I am thinking about getting these my self.
10-29-2012 07:25 PM
tdn Did the phone number not work for you?
10-26-2012 04:24 PM
rob7289
Quote:
Originally Posted by Casual View Post
I've had nothing but top notch service from Rome, had broken straps replaced in 2 days so I could ride that weekend. I see them on here all the time as well.

can i ask what you did to receive those so fast? did you just email warranty?
10-26-2012 04:15 PM
Casual I've had nothing but top notch service from Rome, had broken straps replaced in 2 days so I could ride that weekend. I see them on here all the time as well.
10-26-2012 03:14 PM
bseracka Rome is usually on top of ther stuff. I wonder if some of the delay has to do with them getting product out to stores right now?
10-26-2012 02:34 PM
rob7289
Quote:
Originally Posted by ShadowCloud04 View Post
They r on here and you could try pming them.

already have tried that. all he says is, im sure we will be able to help//blah blah... go to our website and e-mail warranty guys.
10-26-2012 02:10 PM
tdn
Quote:
Originally Posted by mmont16 View Post
This is actually what is happening to me right now. I bought my wife new Rome bindings, and needed convert disks, I emailed Rome and they said to create a ticket. I've made 3 tickets, emailed them multiple times and I can't find their phone number on their website anywhere. It's been two weeks and still no contact, and all I ever hear is great things about how amazing their customer service is.
Try 802-244-1758
10-26-2012 02:05 PM
ShadowCloud04 They r on here and you could try pming them.
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