|Topic Review (Newest First)|
|01-12-2013 01:17 AM|
dont be an asshat and abuse their policy. I purposely try to buy everything from them so that if I get a thread that pulls out in year two on my pants, while I'm out of warranty dogfunk will help me out.
So far so good. Everything I've gotten from them is stellar
|01-09-2013 09:52 AM|
|Toecutter||Last night at REI I had to watch some guy try to return some very old Chaco sandals after his dog had chewed through the straps. The REI employees were trying to explain that the satisfaction guarantee does not cover destruction from his dog, but he was trying his hardest to convince them that it should. It was uncomfortable to watch.|
|01-09-2013 03:24 AM|
|24WERD||It's called geartrade.com when seller is backcountry. Same warehouse|
|01-09-2013 12:02 AM|
never really thought about that, but it sounds like you guys are right. i wouldn't think they'd do it if they felt they couldn't make it work.
a buddy of mine took a guess and thought that if dogfunk felt they couldn't resell the returned boards/boots/bindings that they'd offer them as rental packages to local shops/resorts, since out-of-the-box quality isn't of premium concern in that space.
speaking of reselling, i wonder about those people who say, take it out on the snow for a few days, decide they don't like it, and return it. basically, they take advantage of the policy to try out gear they're unsure of, but don't abuse it to the tune of a whole season. i've never ordered from them but do they try to resell these boards as "used"?
|01-08-2013 11:47 PM|
|jdmccright||They will black list you if you do that. Not really a good idea.|
|01-08-2013 10:13 PM|
Originally Posted by JeffreyCH View Post
|01-08-2013 06:58 PM|
A: I have never heard anyone around Hidden Valley talking about scamming Dogfunk or any other site. Though there are a few groups of douchebag park rats that I wouldn't put it past them.
B: Due the the companies limiting when online shops can offer discounts they are basically forced into making obscene profits from gear.
|01-08-2013 06:09 PM|
I don't think companies would offer that no hassle return policy if they really couldn't make it work financially. I'm sure they have several accountants that take a look at the numbers, are you especially when you are talking about a company as huge as Backcountry.
I also believe that companies that offer their no hassle return policy will flag your account if you abuse the policy, meaning that eventually you become persona non grata.
|01-08-2013 05:42 PM|
They have a satisfaction guarantee and advertise it and undoubtedly get more business just because of it.
So if you buy something, and don't like it, return it, and not feel guilty.
That said, if you buy it with the intention of returning it even if you like it, that's stupid.
|01-08-2013 04:02 PM|
Margins on retail are insane. Plus the big companies account for a % of lost/warranty/returned equipment and they write it off as business expense. Trust me, no one is going bankrupt over some kids returning used gear.
But it's still a douche move to do it.
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