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  Topic Review (Newest First)
01-18-2013 09:02 PM
NoOtherOptions
Quote:
Originally Posted by romesnowboards View Post
Hey everyone -

If you spoke to Carl - he's the man by the way - then you already got your answer unfortunately. We can't upgrade you to newer straps since we only have enough stock to fulfill warranty orders. And we definitely can't send you new straps to put on your Unions, although that should probably go without saying, haha.

Obviously we're always trying to take care of everyone as much as possible, as fast as possible, but some stuff we just can't do.

Thanks for all the support. I think we got that Facebook message but were having a tough time opening them yesterday, for some reason. We'll get back to you asap on it though.

Any other questions feel free to hit us up direct - ridercouncil at romesnowboards dot com. Although any questions coming in today may not get answered till Monday morning.. company ride day!

Shred on
Rome Snowboards
Carl got me my "yes I cant" footbeds in today and they are awesome so stoked to ride this weekend. VERY happy with my purchase already.
01-18-2013 04:33 PM
--bigtime--
Quote:
Originally Posted by scotty100 View Post
Company ride day!! Awesome...how I wish I had a company ride day...
Yeah, seriously....you guys hiring????
01-18-2013 04:22 PM
--bigtime-- Hahah, thanks guys. Got your message reply on FB....totally understand what you wrote. I just wish you were able to purchase your toe straps much like you can with Burton or Ride...was definitely not trying to replace a warrantied item that was still fully functional, I was only looking to fix up my Union Forces with your far superior toe strap. Would also like to have backups for that "just in case" section of my gear bag....however in the event any one of my 4 pairs of ROMEs fail on me, it's very good to know you guys are on top of your game when it comes to warranties...Side note: can you guys do anything about delam of the topsheet on my 3 year old ROME Machine
::nudge nudge wink wink::
01-18-2013 01:59 PM
scotty100 Company ride day!! Awesome...how I wish I had a company ride day...
01-18-2013 10:01 AM
romesnowboards Hey everyone -

If you spoke to Carl - he's the man by the way - then you already got your answer unfortunately. We can't upgrade you to newer straps since we only have enough stock to fulfill warranty orders. And we definitely can't send you new straps to put on your Unions, although that should probably go without saying, haha.

Obviously we're always trying to take care of everyone as much as possible, as fast as possible, but some stuff we just can't do.

Thanks for all the support. I think we got that Facebook message but were having a tough time opening them yesterday, for some reason. We'll get back to you asap on it though.

Any other questions feel free to hit us up direct - ridercouncil at romesnowboards dot com. Although any questions coming in today may not get answered till Monday morning.. company ride day!

Shred on
Rome Snowboards
01-18-2013 12:17 AM
redlude97
Quote:
Originally Posted by --bigtime-- View Post
Ouch, ok. Thanks guys. They are usually the tits when it comes to warranty issues so didn't know how to play it with wanting to get just the straps......basically I realized last night that my union forces can fit any Rome ladders perfectly without any modification so I put my Targa conformist.3 toes on my unions but would love to just buy a pair so I don't have to part out my perfectly fine Targas.....messaged them on FB, currently awaiting response.
IIRC Ride toestraps also work on unions, and those kits are readily available from various retailers
01-17-2013 11:53 PM
NoOtherOptions I LOVE Rome's warranty system. Carl saved my ass on helping me out with my footbeds, getting in a new set tomorrow if the shipping is to be believed. Maybe check your local shop to see if they'll sell a pair? If not, just buy the gettagrip strap from Burton I know they fit the Unions and you can buy tons of em on ebay.
01-17-2013 11:27 PM
Efilnikufesin
Quote:
Originally Posted by scotty100 View Post
If your Targas are in warranty and you notified them about the straps being bust they'd send you out replacements immediately...just sayin'...
This^^, great warranty replacement from Rome, why I usually stick with them.
01-17-2013 10:12 PM
redlude97
Quote:
Originally Posted by ThunderChunky View Post
....not to mention for free....express shipping...possibly even if they're not in warranty. This happened to me. I told them I broke a three year old high back. They sent me two brand new 2012 high backs overnight for free. They really are one of the best warranty systems out there, why not use it.
Because this isn't even a rome warranty issue, it a fucking union design flaw?
01-17-2013 09:44 PM
ThunderChunky ....not to mention for free....express shipping...possibly even if they're not in warranty. This happened to me. I told them I broke a three year old high back. They sent me two brand new 2012 high backs overnight for free. They really are one of the best warranty systems out there, why not use it.
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