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Thread: Burton Cartel, chewed up boots...HELP! Reply to Thread
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  Topic Review (Newest First)
03-13-2017 01:55 PM
madreefer I had issues with burton cartels with nike zoom kaijus. When leaning forward my boots would rise at the heel. Probably the same thing is happening to you and thats why you see a tear in ur boots because of the friction. I changed the binding and still happened so i went with my old boots. Anyone has had this issue, boot lifting at the heel some like 2 centimeters when putting weight at the toes.
02-26-2017 11:50 PM
glaucon Your comment is equally inapt to woodsmutt's photo. That is exactly the kind of damage that is being caused by this binding defect. It's exactly what my boots looked like (at first, and then they got worse). No user error involved.

This is a very well known issue to Burton. You can see it in the beginning of this thread from the BurtonBindings user and I know from speaking with them directly. Anyone experiencing this should call them and demand recompense, and don't stop pushing until they make it right (they will fight back and might try to say they don't know anything about it, but that's a flat lie). As I mentioned years ago in this very thread, the resolution I got was filed-down bindings and new boots, which I'm fine with (and still use them).

Side note - I use Driver X boots. Even though they have the plastic covering on the back, they are still vulnerable to this problem because there is a small patch of leather/vinyl/whatever below the plastic, and that's where the Cartel ridges hit the boot. So just because you see the plastic covering on the back of the boots doesn't necessarily mean you're in the clear.
02-26-2017 08:29 PM
SGboarder
Quote:
Originally Posted by jwelsh83 View Post
Are you familiar with the Cartels or the ridges we're talking about on the base of the high backs? As the OP to this thread and with talking to others, this is a known issue to other riders that don't have boots with back stays that are used in conjunction with Burton's "ridges" on the Cartels. There's nothing user error based about putting your boot into a binding and strapping in...I challenge you to get your hands on a pair of the Cartels and see what we're talking about. Not all boots are created equal and to create a binding that works best with/only with a certain type of boot is complete nonsense.
I was commenting on the specific photo posted by woodsmutt, not the general 'issue' (which I am well aware of and also have thoughts on, but that is a separate conversation).
02-26-2017 08:15 PM
jwelsh83
Quote:
Originally Posted by SGboarder View Post
Quote:
Originally Posted by woodsmutt View Post
I've spent several hours researching this topic and I'm surprised that Burton is still putting these ridges in Cartel highbacks.
In winter 2013 Burton Product Manager and user BurtonBindings stated:
Across several threads, there are various suggestions for workarounds, including filing down the ridges or using specific boots. But the boot suggestions are outdated. User super-rad noted that his 2012 Rulers went well with his 2012 Cartels. You can see why, as the boot's backstays have a commensurate ridges that interlock. But the 16/17 Ruler's do not have a backstay with this feature. Of this years' Burton lineup, only the Driver X has the ribbed backstay.

I was completely unaware of this issue when I bought new 16/17 K2 Maysis this year to go with 15/16 Cartel purchased in the off season. In 5 days of riding, the Maysis heels have been severely chewed up. Because my family are long returning customers of Buckman's, a Pennsylvania retailer, and we spend lots of $ there, a senior manager was willing to process a refund and try to warranty them with K2. But truthfully, neither K2 nor Buckman's should be eating this cost. Burton should!


Why is Burton still doing this to the Cartel highback? Furthermore, if they're going to do it, they should be explicitly informing customers of the boot models that are intended to be used with the Cartel.

I really like the double BOA system of the Maysis. I could crank them into oblivion for an extremely tight fit. The Driver X is not a BOA boot. I can't even find the Driver X in stock in my size in all of Los Angeles to go try it on. Even the Burton Flagship store here doesn't have it in stock.

I don't want to DIA fix this. Expensive boots & bindings shouldn't require that. I'm hoping that by providing this writeup, I can direct Burton support to this thread to acknowledge the issue, send me free highback replacements without ridges, and update this binding in future years.
I'm sorry but htat picture is so obviously user error that no company should have to pay for it.
Are you familiar with the Cartels or the ridges we're talking about on the base of the high backs? As the OP to this thread and with talking to others, this is a known issue to other riders that don't have boots with back stays that are used in conjunction with Burton's "ridges" on the Cartels. There's nothing user error based about putting your boot into a binding and strapping in...I challenge you to get your hands on a pair of the Cartels and see what we're talking about. Not all boots are created equal and to create a binding that works best with/only with a certain type of boot is complete nonsense.
02-26-2017 07:00 PM
SGboarder
Quote:
Originally Posted by woodsmutt View Post
I've spent several hours researching this topic and I'm surprised that Burton is still putting these ridges in Cartel highbacks.
In winter 2013 Burton Product Manager and user BurtonBindings stated:
Across several threads, there are various suggestions for workarounds, including filing down the ridges or using specific boots. But the boot suggestions are outdated. User super-rad noted that his 2012 Rulers went well with his 2012 Cartels. You can see why, as the boot's backstays have a commensurate ridges that interlock. But the 16/17 Ruler's do not have a backstay with this feature. Of this years' Burton lineup, only the Driver X has the ribbed backstay.

I was completely unaware of this issue when I bought new 16/17 K2 Maysis this year to go with 15/16 Cartel purchased in the off season. In 5 days of riding, the Maysis heels have been severely chewed up. Because my family are long returning customers of Buckman's, a Pennsylvania retailer, and we spend lots of $ there, a senior manager was willing to process a refund and try to warranty them with K2. But truthfully, neither K2 nor Buckman's should be eating this cost. Burton should!


Why is Burton still doing this to the Cartel highback? Furthermore, if they're going to do it, they should be explicitly informing customers of the boot models that are intended to be used with the Cartel.

I really like the double BOA system of the Maysis. I could crank them into oblivion for an extremely tight fit. The Driver X is not a BOA boot. I can't even find the Driver X in stock in my size in all of Los Angeles to go try it on. Even the Burton Flagship store here doesn't have it in stock.

I don't want to DIA fix this. Expensive boots & bindings shouldn't require that. I'm hoping that by providing this writeup, I can direct Burton support to this thread to acknowledge the issue, send me free highback replacements without ridges, and update this binding in future years.
I'm sorry but htat picture is so obviously user error that no company should have to pay for it.
02-26-2017 06:32 PM
jwelsh83
Quote:
Originally Posted by woodsmutt View Post
I've spent several hours researching this topic and I'm surprised that Burton is still putting these ridges in Cartel highbacks.
In winter 2013 Burton Product Manager and user BurtonBindings stated:
Quote:
Originally Posted by BurtonBindings View Post
We put those ridges in the highback to interlock with the ridges of our boots for better heel hold...So no ridges on Malavita, Genesis, Lexa or Escapade models due the hammock doing that work and better...we're looking into making the ridges less aggressive for the 2015 season... As far as [ribbed] backstays being on all Burton boot's, some may not have received them. But if it's not ALL, it's on ALL that you'll likely see.
Across several threads, there are various suggestions for workarounds, including filing down the ridges or using specific boots. But the boot suggestions are outdated. User super-rad noted that his 2012 Rulers went well with his 2012 Cartels. You can see why, as the boot's backstays have a commensurate ridges that interlock. But the 16/17 Ruler's do not have a backstay with this feature. Of this years' Burton lineup, only the Driver X has the ribbed backstay.

I was completely unaware of this issue when I bought new 16/17 K2 Maysis this year to go with 15/16 Cartel purchased in the off season. In 5 days of riding, the Maysis heels have been severely chewed up. Because my family are long returning customers of Buckman's, a Pennsylvania retailer, and we spend lots of $ there, a senior manager was willing to process a refund and try to warranty them with K2. But truthfully, neither K2 nor Buckman's should be eating this cost. Burton should!


Why is Burton still doing this to the Cartel highback? Furthermore, if they're going to do it, they should be explicitly informing customers of the boot models that are intended to be used with the Cartel.

I really like the double BOA system of the Maysis. I could crank them into oblivion for an extremely tight fit. The Driver X is not a BOA boot. I can't even find the Driver X in stock in my size in all of Los Angeles to go try it on. Even the Burton Flagship store here doesn't have it in stock.

I don't want to DIA fix this. Expensive boots & bindings shouldn't require that. I'm hoping that by providing this writeup, I can direct Burton support to this thread to acknowledge the issue, send me free highback replacements without ridges, and update this binding in future years.
I'm the OP, and this thread kind of died with my bindings as well as far as Burton bindings go. I've stuck with Flows and am pretty happy with them. It's funny, because this season I happened to be at the shop and saw this season's Cartels and happened to check the highback to see if they still had those goody ridges, sure enough...I agree, I don't see why they don't offer the hammock back for all their bindings unless they consider it a premier feature. Here, buy our lower end model that will most certainly chew up your boots...or...eliminate it by buying our boots with the backstay, which is what they were designed for...How many of us actually buy a same brand boot/binding combo??? I ride DC boots...so am I screwed??? Lol
02-26-2017 03:43 PM
woodsmutt
Burton Cartel Highback Ridge Scrape

I've spent several hours researching this topic and I'm surprised that Burton is still putting these ridges in Cartel highbacks.
In winter 2013 Burton Product Manager and user BurtonBindings stated:
Quote:
Originally Posted by BurtonBindings View Post
We put those ridges in the highback to interlock with the ridges of our boots for better heel hold...So no ridges on Malavita, Genesis, Lexa or Escapade models due the hammock doing that work and better...we're looking into making the ridges less aggressive for the 2015 season... As far as [ribbed] backstays being on all Burton boot's, some may not have received them. But if it's not ALL, it's on ALL that you'll likely see.
Across several threads, there are various suggestions for workarounds, including filing down the ridges or using specific boots. But the boot suggestions are outdated. User super-rad noted that his 2012 Rulers went well with his 2012 Cartels. You can see why, as the boot's backstays have a commensurate ridges that interlock. But the 16/17 Ruler's do not have a backstay with this feature. Of this years' Burton lineup, only the Driver X has the ribbed backstay.

I was completely unaware of this issue when I bought new 16/17 K2 Maysis this year to go with 15/16 Cartel purchased in the off season. In 5 days of riding, the Maysis heels have been severely chewed up. Because my family are long returning customers of Buckman's, a Pennsylvania retailer, and we spend lots of $ there, a senior manager was willing to process a refund and try to warranty them with K2. But truthfully, neither K2 nor Buckman's should be eating this cost. Burton should!


Why is Burton still doing this to the Cartel highback? Furthermore, if they're going to do it, they should be explicitly informing customers of the boot models that are intended to be used with the Cartel.

I really like the double BOA system of the Maysis. I could crank them into oblivion for an extremely tight fit. The Driver X is not a BOA boot. I can't even find the Driver X in stock in my size in all of Los Angeles to go try it on. Even the Burton Flagship store here doesn't have it in stock.

I don't want to DIA fix this. Expensive boots & bindings shouldn't require that. I'm hoping that by providing this writeup, I can direct Burton support to this thread to acknowledge the issue, send me free highback replacements without ridges, and update this binding in future years.
01-02-2017 12:55 PM
eelpout Not Burton, but this is what 3 days on my new Now Pilot bindings did to my Ride Lasso's in December.

Attachment 111338

I think it's clear I'll need to get boots with rubber that goes higher up above the heel back if I want to keep using the Pilots (which I do ).
12-05-2016 12:50 PM
F1EA
Quote:
Originally Posted by reneftw View Post
I don't mind a little DIY. The thing is, I'll change the boots under warranty and I wanted to know what to do so this doesn't happen again. I guess freesole (or shoe goo) is the best option available. Next comes duct tape and sanding. I think that I will sand the ridges down and then apply freesole on them, just to be on the safe side. If anyone sees a better choice, please tell me.
Yep, you got it.
And definitely, if you get the same boots and same size, the same thing will happen again. So go ahead and file/shave/cover those ridges.
12-05-2016 01:13 AM
reneftw
Quote:
Originally Posted by F1EA View Post

Again, not saying it doesnt happen or that you have no issue. You do. But i'm pretty certain with minimal effort you can solve it and enjoy your life.
I don't mind a little DIY. The thing is, I'll change the boots under warranty and I wanted to know what to do so this doesn't happen again. I guess freesole (or shoe goo) is the best option available. Next comes duct tape and sanding. I think that I will sand the ridges down and then apply freesole on them, just to be on the safe side. If anyone sees a better choice, please tell me.
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