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Thread: Ride Customer Service SUCKS Reply to Thread
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  Topic Review (Newest First)
02-28-2013 07:51 PM
scottb7 I would try to avoid a ride product. Thanks to everyone for the support.
02-28-2013 07:48 PM
crash77 I'm glad everything worked out for you.

Companies really should look at their interactions with customers as experiences. People remember experiences. Do you remember what you got for Christmas 8 years ago, probably not. But you will, mostly likely, never forget that Christmas vacation.

So the key question now is, because of your experience with ride, would you be willing to do business with them again?
02-28-2013 04:55 PM
scottb7 I received fedex package today with ladder straps. All's well that ends!
02-27-2013 07:57 PM
East告de
Quote:
Originally Posted by crash77 View Post
Ya hear that FUCKNUTS aka Ride!
Haha if only they cared . I actually bought my girlfriend Ride Vxn bindings earlier this season because she has arthritis and the canted footbeds help her knees alot.. I'm now crossing my fingers they make it til the end of the season without any issues so I don't need to deal with Ride'a customer service dept. Eventually ill get her some burton bindings with autocant and know we're good to go.
I had demoed a Ride Buckwild a few weeks back and almost considered buying one.. I'm glad I didn't. This far Burton, Rome and Celtek have really impressed me with their quality and dedication to their customers. I'd say the same about NeverSummer but I've had nothing but a great experience with my board. My big complaint with them is that I can't get another 2011 Evo brand new just to have lol
02-27-2013 07:57 PM
Sincraft
Quote:
Originally Posted by Extremo View Post
There are companies that email same day, multiple times, ship next day, and provide shipping and tracking info without even being asked.

As far as customer service goes this is kind of shitty.
Yes, whenever there is a high margin of profit , this can be expected in some circles. For the most part, the lower the profits, they more they try to be competitive and reduce support costs.

Support is ALWAYS one of the first things cut or, after the sale support I should say. After all, you dont make money on something that has already been purchased.


Obviously, this isnt smart for repeat business BUT, if they have a good product and know that people will come back , for the most part, even if their after support is bad, then they will continue to try to get away with it. Closing the profit gaps.

Since other companies do this, everyone kind of aligns themselves with each other to some degree, so that no one major company stands out from the rest.

If eventually they get a bad enough rap, they will increase their customer support or, change their name - sell the company.
02-27-2013 07:47 PM
crash77
Quote:
Originally Posted by East告de View Post
...Either way, it's not about the $$ or anything, just nice to see a company back it's products and go above and beyond. They'll make their money back tenfold from me because I'm now a loyal and happy customer
Ya hear that FUCKNUTS aka Ride!
02-27-2013 07:34 PM
East告de The Liras are really dope but I honestly fell in love with the mittens and I just don't need 100$ gloves . I was going to use them to get my gf a pair of the bitten mittens for women . Either way, it's not about the $$ or anything, just nice to see a company back it's products and go above and beyond. They'll make their money back tenfold from me because I'm now a loyal and happy customer
02-27-2013 07:30 PM
Extremo
Quote:
Originally Posted by East告de View Post
It gets even better. I just got anothe email from Celtek thanking me for posting my experience and review on the forum and to give me a 45% off coupon code for their entire site. They have a lifelong customer by me.. I never need to wonder again about where ill be buying gloves.

FWIW, the mittens from Celtek took a steaming dump on every other pair of gloves that I own regardless.. Warmer, more comfortable, better looking and totally 1000000% waterproof 20k/20k
That's awesome. I'd be scooping up a pair of those Lira's for sure.
02-27-2013 07:10 PM
East告de It gets even better. I just got anothe email from Celtek thanking me for posting my experience and review on the forum and to give me a 45% off coupon code for their entire site. They have a lifelong customer by me.. I never need to wonder again about where ill be buying gloves.

FWIW, the mittens from Celtek took a steaming dump on every other pair of gloves that I own regardless.. Warmer, more comfortable, better looking and totally 1000000% waterproof 20k/20k
02-27-2013 05:46 PM
linvillegorge If I hadn't just bought a pair of Candygrind mitts, I'd be shopping for some Celteks right now.
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