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  Topic Review (Newest First)
Yesterday 11:04 AM
bassness I did get a reply from Flow after about 5 days. The person who responded did say he would send me out some replacement toe straps. Hopefully they will show up this week.
02-09-2016 02:32 PM
dave785
Quote:
Originally Posted by bassness View Post
I submitted a warranty claim a few days ago to Flow and have yet to get any sort of response. I have 2 sets of Flows and as much as I like the bindings, this is the sort of thing that will make me seek out another brand the next time I'm looking to buy a set of bindings.
PM Larrytbull and get the direct email of one of those people.

I honestly think their entire warranty site is down. I still haven't gotten a response from my warranty submission. I just got the part I needed in the mail yesterday, but it was from the guy I PMed, not from the warranty team.

And I submitted the warranty request twice and left about 20 voicemails...
02-03-2016 09:29 PM
bassness I submitted a warranty claim a few days ago to Flow and have yet to get any sort of response. I have 2 sets of Flows and as much as I like the bindings, this is the sort of thing that will make me seek out another brand the next time I'm looking to buy a set of bindings.
02-03-2016 12:53 PM
larrytbull
Quote:
Originally Posted by dave785 View Post
Thank you very much Larry, one of the guys whose info you gave me has responded to the email. Thank you man.
Happy to help. Those 2 are awesome guys and will bend over backwards to make you happy with your flows. Just dont like diming out contact names in public. Hence the pm

Sent from my SM-N920P using Tapatalk
02-03-2016 04:43 AM
dave785
Quote:
Originally Posted by larrytbull View Post
It might be sia time.

I will pm you with a few guys to contact @ flow
Thank you very much Larry, one of the guys whose info you gave me has responded to the email. Thank you man.
02-01-2016 10:27 PM
Argo I'd just start posting on all of their social media accounts
02-01-2016 10:07 PM
Spacecowboy Regarding your Flow Customer Service issue...
I had an issue with my flow bindings last year. I reached out to Flow and they bent over backwards to straighten it out. They went so far as to send out a set of bindings that were a step up from what I had bought originally.

Fast forward to the present...I emailed Flow with a Service question a few weeks ago. I never heard a word back. A few days later I googled Flow and went to their Facebook page. It had a link to their live chat. I tried to chat several times, at all hours (they are pacific, I am eastern) but nobody ever responds. About a week later I get an email asking to rate my service! I responded to that email and attached my original email.
I went back on their website and submitted another customer service request. No response. I sent another earlier today, and still no response.

I still love my bindings and hylite boots. I was a huge proponent of their company based upon my service experience last year, but I am growing very frustrated with the lack of response.

Hopefully you get through to someone...someday.
01-29-2016 11:55 PM
dave785 still nothing. I'm beginning to think that I'm going crazy or something. I called evo (who i bought them through) and they said that they called the same number and had no problem reaching them. I called the number and got nothing. I've called six times (during normal hours) in the last three days... still nothing. And i'm still locked out of the website.
01-26-2016 08:02 PM
dave785 ugh still nothing from Flow. Haven't heard back from them from phone or by email.

I'm beyond upset with them at this point. To make matters worse, I keep getting locked out of my flow.com account because my password keeps getting reset (and I have no idea why).

Very disappointed with the non-existent customer service. It's been more than two weeks now.

EDIT: regarding the website. It looks like they have two domains... flow.com and flowsnowboarding.zendesk.com

It looks like the warranty requests are submitted through flowsnowboarding.zendesk.com, but that in order to check the status of my request, I have to log in to flow.com. What is driving me insane is that every time I hit the "forgot your password" button on flow.com, it takes me to flowsnowboarding.zendesk.com to reset my password. THere's no way to reset my password for flow.com to check the status of my warranty. And Flow hasn't so much as emailed me confirmation that they received it yet!

Bah. I'm two days without contact away from going on a 1 star reviewing rampage on every snowboarding website I can find.
01-26-2016 02:26 AM
Tubby Beaver
Quote:
Originally Posted by dave785 View Post
what boots do each of you use?

I feel like if my boot didn't have great traction, i could easily slide it in and i wouldn't have to readjust the bindings. but if the boots have goot traction then i might have to loosen the ratchet and retighten it.

i'm using salomon F 4.0 boots now with FLow Fuse GT Hybrid. Not sure if it is a great combo... but it feels great once everything is in place lol.

except for the fact that part of my strap snapped off on my left binding. It was the inside strap... so not the one next to the buckle. I was so mad. fortunately i just reattached the fastener a little bit higher and it works OK... but it isn't ideal. Flow hasn't responded to me yet and i'm starting to get upset with them... happened on my first day using them lol.
I wear Salomon boots as well, although I can't remember the name of them. When I first got them, the fit was very tight in the bindings, now its ok.....still got the micro tweak issue.....last year my base cover came loose and disappeared somewhere in the Japan-pow, i sent Flow an email and they dispatched a new set very quickly.....other than having to pay for them (I want free shit )I was very happy with their customer service
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