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post #11 of 16 (permalink) Old 02-11-2013, 11:35 AM
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override

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Originally Posted by brucew. View Post
The North Face was wayy too icy. The only run that was decent was Olympic on the far left. Everything else had spots where it was nothing but ice for 20-30 feet leading directly into a mogul field. The rest of the mountain was in pretty good shape, especially early.

I was disappointed with ovrride. I emailed them early on Saturday to ask if I could cancel or reschedule because i woke up with a cold and felt like shit and they said it was too late and they would charge me the whole bus ticket price and only give me a partial refund on the lift ticket. normally i'd accept that policy but when they were on twitter all day talking about how big the waiting list was and how they were trying to add more buses because so many people wanted to go, I thought it was fucked up they were still going to charge me knowing they would fill my spot instantly so fuck em, i won't ever use ovrride again...a free muffin and a beer doesn't make up for that
I was on that same bus with the free yuengling (1) and muffin. I will not be using override again as well.
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post #12 of 16 (permalink) Old 02-11-2013, 04:34 PM
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If I were yall I wouldn't be so drastic in your decision to never use them again. They are still the best company to ride with and I don't think one bad experience should negate their service.
But its up to yall. I just know the amount of money I save riding with them versus going myself is ridiculous.

And a partial refund is better then no refund. Check out Emilio's policy
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post #13 of 16 (permalink) Old 02-11-2013, 04:50 PM
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^ True, with Emilio's you get nothing back.
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post #14 of 16 (permalink) Old 02-11-2013, 05:06 PM Thread Starter
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If I were yall I wouldn't be so drastic in your decision to never use them again. They are still the best company to ride with and I don't think one bad experience should negate their service.
But its up to yall. I just know the amount of money I save riding with them versus going myself is ridiculous.

And a partial refund is better then no refund. Check out Emilio's policy
The policy wasn't the point. The point was them being as strict as an airline company about enforcing it in situation where they wouldn't have lost any money by refunding me. They were all over twitter and facebook talking with people who were trying to get on a bus because Sat's trips were cancelled so they could have filled my seat in a second with someone off the waiting list. Instead they wanted to pocket my entire bus fair and turn around and charge someone else full price for that same seat. in a different situation where the bus wasn't sold out i wouldn't have a problem with it, but oh well..hopefully none of you were sitting close to me
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post #15 of 16 (permalink) Old 02-11-2013, 06:45 PM
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Well you feel how you feel. I was just trying to say that if this was your first trip with them that you should give them another chance. I am slower to anger because I work for an airline in customer service and I know all to well how people react when an irregular operation occurs. Everyone wants their situation to be handled first in exactly the way they think it should go. Understanding and patience usually go out the window.
From what I heard they got flooded with so many emails that some starting bouncing back to the sender what are ya gonna do? I was lucky that I got a quick response and they agreed to switch me to the Sunday trip with no problems. But this is the first time in 3 years that I have been using them for trips that I have ever seen any problems with them.
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post #16 of 16 (permalink) Old 02-11-2013, 08:20 PM Thread Starter
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Originally Posted by Soul06 View Post
Well you feel how you feel. I was just trying to say that if this was your first trip with them that you should give them another chance. I am slower to anger because I work for an airline in customer service and I know all to well how people react when an irregular operation occurs. Everyone wants their situation to be handled first in exactly the way they think it should go. Understanding and patience usually go out the window.
From what I heard they got flooded with so many emails that some starting bouncing back to the sender what are ya gonna do? I was lucky that I got a quick response and they agreed to switch me to the Sunday trip with no problems. But this is the first time in 3 years that I have been using them for trips that I have ever seen any problems with them.

im not angry, just not interested in giving them my business again after a poor experience. I got a quick response from them too, unfortunately that response was "you emailed us 18 hours in advance rather than 24, so you're out of luck."
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