Snowboarding Forum - Snowboard Enthusiast Forums

Snowboarding Forum - Snowboard Enthusiast Forums (
-   Outerwear and Accessories (
-   - again!! (

aperdue 11-23-2010 03:51 PM again!!
Just wanted to let you guys is on my experience with these guys. I placed 2 separate orders with them, the first order for a 686 jacket and cargo pants. The jacket was in stock, and they told me that it would be 5-7 days for the pants. The jacket showed up and was not the size I ordered.....okay, they made a mistake, thats cool. So I call them up, and they tell me that they will have to order it from 686. I told them to cancel it and just ordered it somewhere else that had it in stock. While waiting on the pants, I ordered a Smith Maze helmet and I/O goggles. Both had to be ordered, but I was willing to wait because they had the lowest price I could find, plus a $25 coupon code. Well after 2 1/2 weeks, I finally get my 686 cargos. After about 2 weeks after my second order, they call and tell me that the style helmet I chose is not available from Smith, but they have matte black available......bleh. Well after they wait, I asked if they had received the goggles and they said they had. I was tired of all they waiting so I told him that if he had they goggles, I will take the matte black and to go ahead and ship them. Well today, I check the status online and it says they are still pending, so I call them and cancel that order. I will never order from these guys again. I know I called them at least 5 separate times and everytime they told me the order would ship today or tomorrow, and it never happened. So basically I placed 2 orders on 10/31, and 11/09 for 4 items, and only received one of the items. Sorry for the long read but I'm pissed and needed to vent.

aperdue 11-23-2010 04:06 PM

Cliff notes timeline:

10/31/10 - placed order for:
- XL Smarty Council Jacket
- XL Smarty Orig. Cargo Pants

11/09/10 - Placed order for:
- L Smith Maze Green Horrorgami Helmet
- Smith I/O Goggles

11/10/10 - received L Smarty Council Jacket, got RMA and returned

11/17/10 - received XL Smarty Cargos

11/19/10 - refund issued for Jacket

11/22/10 - Received an e-mail stating that style helmet is not available from factory, but they will ship full order
with black helmet that day and send me a confirmation e-mail

11/23/10 - Checked status online, still said processing. Called and canceled order. An hour later received an email
saying it was partially shipped.....I guess they didn't really have both in stock like they said they did

rainboarding 11-23-2010 04:28 PM

you should repost this in the online retailers thread in the boards forum section so more people know.

All times are GMT -5. The time now is 06:34 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2016 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging v3.1.0 (Pro) - vBulletin Mods & Addons Copyright © 2016 DragonByte Technologies Ltd.

Powered by vBadvanced CMPS v3.2.3
For the best viewing experience please update your browser to Google Chrome