I recently picked up a 2011 686 Smarty Command jacket from Skis.com (41% off ) and noticed the sleeve button that holds the fleece in place was broken. I reached out to 686 and spoke to someone on the warranty side. He put the replacement button and a few extra items in the mail that same day. Good customer service along with some sweet swag goes a long way.
These guys care about their product and customers.