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Old 04-23-2011, 10:06 PM   #1 (permalink)
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Thumbs up 686 Customer Service

I recently picked up a 2011 686 Smarty Command jacket from Skis.com (41% off ) and noticed the sleeve button that holds the fleece in place was broken. I reached out to 686 and spoke to someone on the warranty side. He put the replacement button and a few extra items in the mail that same day. Good customer service along with some sweet swag goes a long way.



These guys care about their product and customers.
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Old 04-24-2011, 12:08 AM   #2 (permalink)
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Sounds great! It's always great when customer service goes the extra step.
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Old 04-24-2011, 02:18 PM   #3 (permalink)
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Awesome! Acrophile is right on, this guy went the whole nine yards for you!
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Old 04-25-2011, 01:50 AM   #4 (permalink)
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Wow there is at least one company that could take note of that.Will definitely have 686 on my shortlist for softgoods from now on.
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