I've talked to the Giro rep 3 times and they have never offered to replace anything, said the warranty had expired and apologized that the cord broke and that they don't have them any more.
I ordered a newer "drops" cord from a local dealer, a little shorter but should work. $15 and anywhere from 3-7 weeks for delivery.
My GF ordered a set of the new pads and a full set of drops, $55 plus tax & shipping.
I'm not impressed or happy with Giro and I've always considered them have a good reputation for quality and service.