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Old 01-09-2012, 11:51 AM   #1 (permalink)
SBK
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Default Giro Audio Help Needed

My GF has a pre-2009 Omen helmet with the Tune Up audio pads. The audio cords keep breaking and are hard to find.

Does anyone know where you can find these cords? She likes the original Giro since they have a mute function. Right now she has an inline volume control connected to a 3' cord that she has to detach if she wants to talk since it doesn't completely turn the volume down.

Alternativley does anyone one know if we can switch the newer ear pads that take the drops into the older helmet? I've called two shops and couldn't get an answer. I can bring the helmet and or pads into the shop and check but thought I'd ask first.

Thanks
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Old 01-12-2012, 06:25 PM   #2 (permalink)
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Quote:
Originally Posted by SBK View Post
My GF has a pre-2009 Omen helmet with the Tune Up audio pads. The audio cords keep breaking and are hard to find.

Does anyone know where you can find these cords? She likes the original Giro since they have a mute function. Right now she has an inline volume control connected to a 3' cord that she has to detach if she wants to talk since it doesn't completely turn the volume down.

Alternativley does anyone one know if we can switch the newer ear pads that take the drops into the older helmet? I've called two shops and couldn't get an answer. I can bring the helmet and or pads into the shop and check but thought I'd ask first.

Thanks
Try contacting Giro directly. If it's something they manufacturer and have available, they'll send you a replacement or otherwise direct you to the manufacturer of the tune ups. I have a pre-2009 helmet as well and my ear pads broke and wouldn't stay in the helmet and they sent me some new ones.
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Old 01-12-2012, 06:36 PM   #3 (permalink)
SBK
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I've talked to the Giro rep 3 times and they have never offered to replace anything, said the warranty had expired and apologized that the cord broke and that they don't have them any more.

I ordered a newer "drops" cord from a local dealer, a little shorter but should work. $15 and anywhere from 3-7 weeks for delivery.

My GF ordered a set of the new pads and a full set of drops, $55 plus tax & shipping.

I'm not impressed or happy with Giro and I've always considered them have a good reputation for quality and service.
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