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Old 11-14-2012, 11:57 AM   #1 (permalink)
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Default Contour + 2 cameras DEFECTIVE AUDIO

Hey guys, just came here to offer y'all a warning about the new contour +2 cameras. I bought my camera about a month ago and it has extremely muffled audio. My buddy got his 2 weeks ago - SAME PROBLEM.

Going over the the Contour support page - there are 3 others with the EXACT same problem. Despite 3 separate customer complaints, the "support staff" doesn't seem to want to answer questions on that topic, despite them answering questions of almost every other topic. "Support" my ASS. I get the feeling the lack of written support online is simply acknowledgement that their product is faulty and they dont know what else to say. But ANY answer to paying customers is warranted - even "we dont know what's wrong but we are working on fixing it". Instead they choose to ignore their customers... totally unacceptable. Im out $550 and their appears no clear answer in sight.

I talked to Contour almost a month ago and they seemed quite cool on the phone and willing to help, so I'll give them that. what HASN'T happened is that they haven't called me to follow up. They stated they would receive the cameras 3 weeks ago and clearly they haven't, nor have they bothered to follow up and keep me informed. Keep in mind how expensive this camera is. Fortunately the original POS (Point of sale NOT piece of shit, lol) launchhelmetcams.ca seem to be very understanding. Matt at LaunchHelmetCams has been super cool at keeping me up to date and calling/emailing me. He and his website deserve credit. Even he is surprised at how often the shipment of new + 2's keeps getting pushed back... I would order from them again, but if I do, it'll be for a new GoPro.

I am almost at the breaking point. I feel it is my responsibilty to let everyone know the problems I and others am having with the camera. Rippin' season is at our doorstep and Christmas is coming and I would hate to see others blow such a huge chunk of change on such a POS (Piece of Shit, not Point of Sale)


Anyways I'll keep you all updated on this. In the meatime if you're thining about grabbing a new Contour +2 - I recommend you don't, at least until they fix this fucking problem. If GoPro changed the design and made it more tubular/low profile, they would destroy the competition.

Man, I'm PISSED!
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Old 11-14-2012, 02:51 PM   #2 (permalink)
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I bought a Contour Roam a year ago that had the same problem. It was a known problem at that time! How in the hell are they still making product with a known issue? Are they mental?

In my case, I got such a good deal that I didn't care, but for someone who might actually want to capture audio, I can see this being infuriating.

At this stage I'm all for a boycott. Frankly with some of the competing products that are out now, Contour better pull up their socks or they are out of business.
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Old 11-17-2012, 02:23 PM   #3 (permalink)
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apparently the issue with the old roam was a problem with it being waterproof. If you search around you'll find people with various problems. And here we are now with the same problem...... on a different camera...
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Old 11-17-2012, 02:33 PM   #4 (permalink)
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They fixed the audio problem on the Roam with a software update, so hopefully they might be able to do the same with the new type.
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Old 11-17-2012, 03:17 PM   #5 (permalink)
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Originally Posted by HoboMaster View Post
They fixed the audio problem on the Roam with a software update, so hopefully they might be able to do the same with the new type.
I spoke to someone who took his +2 apart and he noticed the "foam" piece they use to protect the mic in the camera was less like microphone foam and more like a dense insulation. The guy removed it and VOILA - problem solved. If that's the case, I dont think a software update will fix it. But I could be wrong, and I TRULY hope I AM.

Im losing faith with the lack of responses from Contour... they are literally ignoring customer complaints on this particular matter (at least on their online support page). Phone conversations have yielded "we will let you know when the new cameras arrive next week" - that was a month ago. No correspondance since then.

Last edited by marcdeo; 11-17-2012 at 03:19 PM.
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Old 11-30-2012, 06:01 PM   #6 (permalink)
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UPDATE.

6 weeks ago (give or take) my contour +2 arrives.
I immediately notice defective audio
online converstions on their support page show 2 others with the same problem _ contour staff answer Topics posted before and after, but refuse to comment on anything involving audio issues on their shiny new priduct. Online customers plea for some sort of recognition/reply/support - nothing.

a month goes by and My friend as well as another acquaintance both get their new contour +2's both with the same problem.

Time passes, still no follow up call from contour, and no indications when the new cameras will arrive - they keep getting pushed back (at least in canada - I cant comment on seattle (Contour HeadOffice) as they haven't called me back.

Today i go to contours NEW support page (I can locate many archived topics - guess which topics I can't?) and ask a question regarding audio issues.

Todd, the ORIGINAL guy I spoke to at contour 6 weeks ago, replies and tells me "We haven't encountered any audio problems on the New +2's"

now they DID offer to exchange it. In other words, I have to pay OUT OF POCKET to have my brand new $500 camera product shipped back to the US.

Guys, Im just letting you all know the deal - draw your own conclusions....

I'd really like some input from anyone else who has ordered a new +2 camera.....
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Old 11-30-2012, 10:57 PM   #7 (permalink)
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Quote:
Originally Posted by marcdeo View Post
UPDATE.

6 weeks ago (give or take) my contour +2 arrives.
I immediately notice defective audio
online converstions on their support page show 2 others with the same problem _ contour staff answer Topics posted before and after, but refuse to comment on anything involving audio issues on their shiny new priduct. Online customers plea for some sort of recognition/reply/support - nothing.

a month goes by and My friend as well as another acquaintance both get their new contour +2's both with the same problem.

Time passes, still no follow up call from contour, and no indications when the new cameras will arrive - they keep getting pushed back (at least in canada - I cant comment on seattle (Contour HeadOffice) as they haven't called me back.

Today i go to contours NEW support page (I can locate many archived topics - guess which topics I can't?) and ask a question regarding audio issues.

Todd, the ORIGINAL guy I spoke to at contour 6 weeks ago, replies and tells me "We haven't encountered any audio problems on the New +2's"

now they DID offer to exchange it. In other words, I have to pay OUT OF POCKET to have my brand new $500 camera product shipped back to the US.

Guys, Im just letting you all know the deal - draw your own conclusions....

I'd really like some input from anyone else who has ordered a new +2 camera.....
got mine...no problems yet, used it for longboarding
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Old 11-30-2012, 11:19 PM   #8 (permalink)
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Quote:
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got mine...no problems yet, used it for longboarding
Clear audio? Not muffled? When did you receive it?
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Old 11-30-2012, 11:21 PM   #9 (permalink)
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Quote:
Originally Posted by marcdeo View Post
Clear audio? Not muffled? When did you receive it?
about two weeks ago pretty crystal clear for a POV camera
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Old 11-30-2012, 11:35 PM   #10 (permalink)
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about two weeks ago pretty crystal clear for a POV camera
Glad to hear! So there's hope. Lol. Still waiting on my original POS to get more in.
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