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Old 01-25-2013, 11:55 AM   #1 (permalink)
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Default Burton gloves ripped on 3rd ride :O

so I bought some new gloves in the summer and by the 3rd time of riding the gloves ripped...does anyone know if Burton will do anything for me?(warranty?)


or have any suggestions for new gloves...I usually ride locally at night time on the east coast so it can get fairly cold -20 or so.
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Old 01-25-2013, 12:04 PM   #2 (permalink)
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I know I may be outside the consensus here, but I generally like the Burton gear I have. However, I have always been hesitant to buy their gloves after having handled them many times in stores. Aside from the most expensive models, they just don't feel like they are well made.

I spent a couple of months last year trying to find the best glove for the money last year in terms of durability and warmth/waterproofing after a 15-year-old pair of Gordini ski gloves finally failed me. I wound up getting the Gordini Stomp II glove for like 25 bucks on sale at a local shop. I used them on 12 trips out last year and 5 this year on top of general everyday wear in the cold weather and they are still like new, still warm and my hands don't get wet. Plus they are comfortable as hell.

You would certainly find better gloves in the upper price ranges but for the money these are pretty tight, IMO.

Having said that, you should certainly try contacting Burton's rider services as well. They treated me well with a minor issue I had in the past.

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Old 01-25-2013, 12:12 PM   #3 (permalink)
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Take them back to the shop you got them with receipt. They may replace or shop credit. Happened to my gf with some gloves last season.
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Old 01-25-2013, 12:34 PM   #4 (permalink)
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Quote:
Originally Posted by grafta View Post
Take them back to the shop you got them with receipt. They may replace or shop credit. Happened to my gf with some gloves last season.
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Originally Posted by trapper View Post
I know I may be outside the consensus here, but I generally like the Burton gear I have. However, I have always been hesitant to buy their gloves after having handled them many times in stores. Aside from the most expensive models, they just don't feel like they are well made.

I spent a couple of months last year trying to find the best glove for the money last year in terms of durability and warmth/waterproofing after a 15-year-old pair of Gordini ski gloves finally failed me. I wound up getting the Gordini Stomp II glove for like 25 bucks on sale at a local shop. I used them on 12 trips out last year and 5 this year on top of general everyday wear in the cold weather and they are still like new, still warm and my hands don't get wet. Plus they are comfortable as hell.

You would certainly find better gloves in the upper price ranges but for the money these are pretty tight, IMO.

Having said that, you should certainly try contacting Burton's rider services as well. They treated me well with a minor issue I had in the past.
Thanks for the feed back guys, the pricepoint is well over 25 I dont mind spending roughly 50$ or so on a new pair.

As well I lost the receipt for the gloves

I am going to try reaching out to Burton and see what they say wish me luck!


I have sent them an email and hope they stand behind their product!
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Old 11-12-2013, 02:31 PM   #5 (permalink)
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Thanks for the advice gents

I ended up sending them back to burton and they agreed I was shafted with defective gloves and with my billing from my card for the purchase of the gloves they replaced them for me with this years model

cheers
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Old 11-12-2013, 02:45 PM   #6 (permalink)
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Glad they took care of you. Shit happens, that's what warranties are for.
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Old 11-12-2013, 02:47 PM   #7 (permalink)
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Burton is usually pretty good on warranty issues.
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Old 11-12-2013, 03:00 PM   #8 (permalink)
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Sweet deal. I would have trashed them without a thought of calling burton. I really appreciate good customer service. It's few and far between these days.
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Old 11-12-2013, 03:25 PM   #9 (permalink)
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Sweet deal. I would have trashed them without a thought of calling burton. I really appreciate good customer service. It's few and far between these days.
yeah, took some convincing but they eventually buckled.

TBH it was a defective item and this is the 1st time I have ever made a warranty claim LOL
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Old 11-12-2013, 10:46 PM   #10 (permalink)
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burton is awesome on the phone, especially if you are.

that gear (anything) costs them next to nothing for the stoke they turn around by not being dicks about stuff.

its not even about warranties.
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