Durability of 686 pants/jackets? - Snowboarding Forum

rscott22 · 01-28-2013, 07:50 AM

I bought a pair of 686 reserved twill pants last year at the end of the season. I got about 15 days out of them until I noticed the whole crotch had come unsewn and also the mini pocket on the leg had come unsewn also. Is this normal quality of 686? This is my first piece of clothing from them and so far i'm not happy about durability. They do keep me warm and I like the way they fit, but for a 200 dollar pant I was expecting much better durability/quality from them. Can anyone else shed some info on this?

Ryan,

chronicsmoke · 01-28-2013, 07:51 AM

I've had good luck with their stuff, especially the pants, knock on wood.

readimag · 01-28-2013, 07:56 AM

Call the help number sounds like a defect it happens from time to time with everything.

tecknojoe · 01-28-2013, 08:01 AM

That's gotta be a defect. I had about 100 days on my last pair of 686 smarty pants. They finally got a hole on the right thigh after 7 years so I bought the same pair again

rscott22 · 01-28-2013, 08:29 AM

I just sent them back for warranty (they made me pay for shipping back which I wasnt happy about either). The warranty person was helpful, but the fact that they failed and then they made me pay the shipping to send them back was just wrong in my opinion.

smokebelch109 · 01-28-2013, 09:32 AM

You should've just refused to pay, the failure is their error not yours

racer357 · 01-28-2013, 09:39 AM

LOL ^^^ refusing to pay shipping means they don't get shipped, and he doesn't get warranty assistance... Good solid advice there!

IMO a few dollars shipping to possibly a NEW pair of 200.00 pants seems like a great investment.

AssassinMonLV · 01-28-2013, 12:07 PM

No I have jacket and pants from them. They have about 300+ days on them and they are holding up extremely well, while also being very warm.

rscott22 · 01-28-2013, 12:36 PM

Quote:

Originally Posted by racer357

LOL ^^^ refusing to pay shipping means they don't get shipped, and he doesn't get warranty assistance... Good solid advice there!

IMO a few dollars shipping to possibly a NEW pair of 200.00 pants seems like a great investment.

The prblem is I bought these pants new and were still like new they only had 15 days on them which is nothing and they came unsewn? I should not have to pay for there quality mistake. I paid for a good quality product and did not receieve that andIi think thats why I am so mad right now.

mb889 · 01-28-2013, 12:50 PM

I had a problem with my pants last season with one of the buttons. They sent me a ton a buttons and a nice little care package of stickers and a beenie. I know it sucks to have to pay for shipping on a possible faulty product, but like the post above said, if it nets you a new pair of pants for $10-20, that sounds like a good deal to me. A lot of other companies would tell you sorry bout your luck.

01-28-2013, 07:50 AM	#1 (permalink)
rscott22 Senior Member Join Date: Sep 2009 Location: Waynesboro, PA Posts: 101	Durability of 686 pants/jackets? I bought a pair of 686 reserved twill pants last year at the end of the season. I got about 15 days out of them until I noticed the whole crotch had come unsewn and also the mini pocket on the leg had come unsewn also. Is this normal quality of 686? This is my first piece of clothing from them and so far i'm not happy about durability. They do keep me warm and I like the way they fit, but for a 200 dollar pant I was expecting much better durability/quality from them. Can anyone else shed some info on this? Ryan, __________________ Board: LIB Tech SKate Banana Bindings: UNION Force Boots: ThirtyTwo TM Two

01-28-2013, 07:51 AM	#2 (permalink)
chronicsmoke Senior Member Join Date: Nov 2011 Location: Eastern Ontario Posts: 101	I've had good luck with their stuff, especially the pants, knock on wood. __________________ Days out 2012/13 Season:31

01-28-2013, 08:01 AM	#4 (permalink)
tecknojoe Senior Member Join Date: Jan 2008 Location: CO Posts: 102	That's gotta be a defect. I had about 100 days on my last pair of 686 smarty pants. They finally got a hole on the right thigh after 7 years so I bought the same pair again __________________

01-28-2013, 08:29 AM	#5 (permalink)
rscott22 Senior Member Join Date: Sep 2009 Location: Waynesboro, PA Posts: 101	I just sent them back for warranty (they made me pay for shipping back which I wasnt happy about either). The warranty person was helpful, but the fact that they failed and then they made me pay the shipping to send them back was just wrong in my opinion. __________________ Board: LIB Tech SKate Banana Bindings: UNION Force Boots: ThirtyTwo TM Two

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01-28-2013, 07:56 AM	#3 (permalink)
readimag Senior Member Join Date: Aug 2011 Posts: 429	Call the help number sounds like a defect it happens from time to time with everything.

01-28-2013, 09:32 AM	#6 (permalink)
smokebelch109 Member Join Date: Nov 2012 Location: London - UK Posts: 82	You should've just refused to pay, the failure is their error not yours

01-28-2013, 09:39 AM	#7 (permalink)
racer357 -LIFETIME MEMBER- Join Date: Feb 2011 Posts: 306	LOL ^^^ refusing to pay shipping means they don't get shipped, and he doesn't get warranty assistance... Good solid advice there! IMO a few dollars shipping to possibly a NEW pair of 200.00 pants seems like a great investment.

01-28-2013, 12:07 PM	#8 (permalink)
AssassinMonLV Member Join Date: Jan 2013 Location: Mt. Hood Area Posts: 49	No I have jacket and pants from them. They have about 300+ days on them and they are holding up extremely well, while also being very warm.

01-28-2013, 12:50 PM	#10 (permalink)
mb889 Member Join Date: Feb 2012 Location: NM Posts: 65	I had a problem with my pants last season with one of the buttons. They sent me a ton a buttons and a nice little care package of stickers and a beenie. I know it sucks to have to pay for shipping on a possible faulty product, but like the post above said, if it nets you a new pair of pants for $10-20, that sounds like a good deal to me. A lot of other companies would tell you sorry bout your luck.