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Old 01-28-2013, 07:50 AM   #1 (permalink)
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Default Durability of 686 pants/jackets?

I bought a pair of 686 reserved twill pants last year at the end of the season. I got about 15 days out of them until I noticed the whole crotch had come unsewn and also the mini pocket on the leg had come unsewn also. Is this normal quality of 686? This is my first piece of clothing from them and so far i'm not happy about durability. They do keep me warm and I like the way they fit, but for a 200 dollar pant I was expecting much better durability/quality from them. Can anyone else shed some info on this?

Ryan,
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Old 01-28-2013, 07:51 AM   #2 (permalink)
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I've had good luck with their stuff, especially the pants, knock on wood.
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Old 01-28-2013, 07:56 AM   #3 (permalink)
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Call the help number sounds like a defect it happens from time to time with everything.
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Old 01-28-2013, 08:01 AM   #4 (permalink)
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That's gotta be a defect. I had about 100 days on my last pair of 686 smarty pants. They finally got a hole on the right thigh after 7 years so I bought the same pair again
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Old 01-28-2013, 08:29 AM   #5 (permalink)
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I just sent them back for warranty (they made me pay for shipping back which I wasnt happy about either). The warranty person was helpful, but the fact that they failed and then they made me pay the shipping to send them back was just wrong in my opinion.
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Old 01-28-2013, 09:32 AM   #6 (permalink)
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You should've just refused to pay, the failure is their error not yours
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Old 01-28-2013, 09:39 AM   #7 (permalink)
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LOL ^^^ refusing to pay shipping means they don't get shipped, and he doesn't get warranty assistance... Good solid advice there!

IMO a few dollars shipping to possibly a NEW pair of 200.00 pants seems like a great investment.
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Old 01-28-2013, 12:07 PM   #8 (permalink)
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No I have jacket and pants from them. They have about 300+ days on them and they are holding up extremely well, while also being very warm.
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Old 01-28-2013, 12:36 PM   #9 (permalink)
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Quote:
Originally Posted by racer357 View Post
LOL ^^^ refusing to pay shipping means they don't get shipped, and he doesn't get warranty assistance... Good solid advice there!

IMO a few dollars shipping to possibly a NEW pair of 200.00 pants seems like a great investment.
The prblem is I bought these pants new and were still like new they only had 15 days on them which is nothing and they came unsewn? I should not have to pay for there quality mistake. I paid for a good quality product and did not receieve that andIi think thats why I am so mad right now.
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Old 01-28-2013, 12:50 PM   #10 (permalink)
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I had a problem with my pants last season with one of the buttons. They sent me a ton a buttons and a nice little care package of stickers and a beenie. I know it sucks to have to pay for shipping on a possible faulty product, but like the post above said, if it nets you a new pair of pants for $10-20, that sounds like a good deal to me. A lot of other companies would tell you sorry bout your luck.
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