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post #1 of 11 (permalink) Old 03-02-2013, 10:40 AM Thread Starter
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Dogfunk / Whiskeymilitia - Awesome customer service!

In light of a few bad customer service posts recently I thought I'd post a positive experience I had with Dogfunk today.

I purchased a Homeschool Naked Raygun off of Dogfunk on Thursday night for $180. This morning I wake up and check Whiskey Militia and see what they have. Low and behold they have the exact same jacket for only $75 (WhiskeyMilitia.com: Homeschool Naked Raygun Shell - Men's - $74.99 - 80% off) . ...FUCK

So, I started a chat with Cameron C at Dogfunk on the off chance they would honor the Whiskey Militia price two days after I purchased the jacket. And they did!

Anyway, wanted to give props to a company (Whiskey/DogFunk/Backcountry) that seem to have it down when it comes to customer service.
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post #2 of 11 (permalink) Old 03-03-2013, 10:30 AM
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+1 on customer service! It doesn't matter what time if the day it is, someone is around to help via live chat. I bought a burton custom-x 2 weeks ago, and saw that they reduced the price this past sat night. It was around 2am pacific when I decided to try a price match.

Someone responded and credited me the difference.
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post #3 of 11 (permalink) Old 03-03-2013, 10:44 AM
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Quote:
Originally Posted by LuckyRVA View Post
In light of a few bad customer service posts recently
Were these for other retailers or Backcountry/Dogfunk/Steep & Cheap/Whiskey Militia/et al ? I can't believe anyone would complain about their customer service. I've been buying from them for years and never had a bad experience. When I lived in Utah I was dropping by once a week to pick something up from a Whiskey buy. Love these guys.
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post #4 of 11 (permalink) Old 03-03-2013, 11:43 AM
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I got some 686 smarty cargo's off geartrade last summer (backcountry site). They go for $200 new but I got them for $60 practically new (only tried on, still had tags).

The where missing the thermal liner though, so I just sent a friendly email letting them know. They got back to me right away, and even gave me $15 back so I could buy a liner for them.

*303rd post* Denver represent lol!
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post #5 of 11 (permalink) Old 03-03-2013, 03:20 PM Thread Starter
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Dogfunk / Whiskeymilitia - Awesome customer service!

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Originally Posted by genebike View Post
Were these for other retailers or Backcountry/Dogfunk/Steep & Cheap/Whiskey Militia/et al ? I can't believe anyone would complain about their customer service. I've been buying from them for years and never had a bad experience. When I lived in Utah I was dropping by once a week to pick something up from a Whiskey buy. Love these guys.
Other retailers. People were complaining about Ride and Evo.com IIRC.
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post #6 of 11 (permalink) Old 03-03-2013, 03:35 PM
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Hey Lucky do you get alot of comments about the shaving cream when you ride?


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post #7 of 11 (permalink) Old 03-03-2013, 07:00 PM Thread Starter
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Dogfunk / Whiskeymilitia - Awesome customer service!

Yeah, it's not shaving cream though. It's whipped cream. I do love a lemon merengue pie!
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post #8 of 11 (permalink) Old 03-03-2013, 07:28 PM
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I've had good experiences with Dogfunk.
Just got them to price match a board, they were pretty cool about it.

.lo0p
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post #9 of 11 (permalink) Old 03-03-2013, 08:05 PM
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I agree!!! I ordered the Anon Helix googles last night, but then a few hours later I saw that the Anon Hawkeye's went on sale at their site, so I clicked the live chat feature and the rep canceled my order for the Helix right away. Can't wait to get the Hawkeyes and check em out!!
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post #10 of 11 (permalink) Old 03-07-2013, 04:00 PM
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ive never had anything but good experiences with whiskeymilitia, dogfunk, and for anyone who needs clothing outside of snowboarding related gear, jackthreads is phenomenal


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