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Old 05-14-2014, 01:40 PM   #1 (permalink)
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Default Problems with GoPro?

Question for you guys... I recently just got back from vacation thinking I recorded a ton of awesome video only to find that all I got was audio, while in video mode. I did a hard reset, and it seems to have fixed that issue, for now. Has anyone else had this issue? And if you did, does this happen frequently? Is there much I can do to prevent this as well? I don't *think* it's the SD card as I did not have this issue until recently.
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Old 05-14-2014, 01:48 PM   #2 (permalink)
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I only have a HERO2, but yes, have had many many software issues. I emailed customer support back and forth many times and it always ended the same: make sure you have the most current software and best memory card. Things work OK for a while and then inevitably when I am far away from my computer (happened on Lake Tahoe wakeboarding and on a barrier reef off the coast of Belize kayaking & snorkeling) the %^&*$ camera locks up and won't work. I have concluded that we, the consumers, get used as beta testers for these products, even though we paid full price.
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Old 05-14-2014, 01:59 PM   #3 (permalink)
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A few questions need answering...

What model?

What memory card?

How are you importing? Via card by taking card out or straight from the camera?

What frame rate and size? i.e. 60f 720hd

Also, spec of PC or Mac and how old... What software are you using for playback...???
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Old 05-14-2014, 02:12 PM   #4 (permalink)
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Quote:
Originally Posted by Kevin137 View Post
A few questions need answering...

What model?

What memory card?

How are you importing? Via card by taking card out or straight from the camera?

What frame rate and size? i.e. 60f 720hd

Also, spec of PC or Mac and how old... What software are you using for playback...???
I'm not very tech savvy, so I will answer this the best that I can.

It's a GP Hero 3, not the plus. From what I can tell, the mem card says "PNY " with a 4 on it. I'm importing by plugging the camera in and dragging the files over. I've never had a problem with this method before with the other footage I've taken. I have no idea of the frame rate and size.

From the brief Googling I did, it seems like this is a common-ish issue with the cameras. I did a hard reset and it seems to have solved the issue, for now. I'm just super nervous this is going to happen again.

Deagol, I was reading that as well about constantly needing to update the firmware and micro SD card.

I'm just frustrated right now since I lost A LOT of footage from my trip, and it's not something I will ever get back.
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Old 05-14-2014, 02:23 PM   #5 (permalink)
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I've had so much bad luck with gopro that I stopped using it.

You may want to check that your sd card is up to specs on the requirement. I believe it needs to be class 10.
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Old 05-14-2014, 02:30 PM   #6 (permalink)
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If you have something like the attached image then it may not work so well. See that 4 in the cirlce? that's class 4 and i do believe the gopro require class 10
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Old 05-14-2014, 02:42 PM   #7 (permalink)
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If you have something like the attached image then it may not work so well. See that 4 in the cirlce? that's class 4 and i do believe the gopro require class 10
It looks something like that, with the 4. I used this all of last summer with no problems, so I'm a bit hesitant to say it's the card. But, seeing as I need to pick up some stuff for my computer, I may as well get another card.

I have to admit, I'm *really* spooked with this incident with my camera, and am considering getting something else as a back up.
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Old 05-14-2014, 02:48 PM   #8 (permalink)
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Here is a list of "recommended" microsd cards

SD Card Recommendations
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Old 05-14-2014, 04:21 PM   #9 (permalink)
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I know it doesn't help with the footage you already lost. That totally sucks. But definitely get a couple "class 10" or better cards for the future.

The class rating is about the cards data read/write rate and reliability. Lesser class cards may or may not work, but could be unreliable.

I have the original Hero & Hero 2 models. Haven't had any problems like that so far. Can't comment on the GP-H3 tho.

I got several SanDisk, 8 & 16gb SD cards can from BBUY on sale for under $18-$25 ea. Good quality cards, they're big enough to hold hours of video and didn't cost me a fortune. Definitely stay away from any of the off brand and $10 discount SD cards.
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Old 05-14-2014, 04:27 PM   #10 (permalink)
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FWIW, I had a class 10 SD card (Sandisk Extreme) and still had the above problems.
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