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Old 02-14-2008, 01:06 PM   #1 (permalink)
Gryfon19
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Default Breaking Burton C16 Binding

So I've worn my Burton C16's for a total of about 15 days on the mountain. After about day 8 or so the cushion backing on both bindings started separating from the plastic/carbon backing. The paint has also started chipping and the material has started peeling on the straps. Those are likely just from usage, and are fine, but it seems to me the backing shouldn't be coming apart on a top of the line binding.

Has anyone had experience dealing with Burton on something like this? It seems like they're decent people to work with so I'm hoping I can get these repaired/replaced before our last big trip of the season. Thanks for any feedback.
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Old 02-15-2008, 07:37 AM   #2 (permalink)
andrew_schenk
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i'd just give them a call... i had a problem with the heel strap on my drakes and they sent me an entire new heel strap with ratchet and everything and since they didnt have my year of strap in stock anymore, they sent me two of the newer model (so they would match lol), got it within 3 days of my phone call and it had to cross the border... i know your talking about burton but hopefully they have as good of customer service.
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Old 02-15-2008, 10:36 AM   #3 (permalink)
Gryfon19
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Thanks for the response. It's good to know that people have run into similar problems with other products and the respective company has come through for them. Hopefully Burton will do the same. Anyone dealt specifically with Burton on something like this? Thanks.
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Old 02-15-2008, 11:52 AM   #4 (permalink)
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Call them up, they shouldn't give you any grief for this.
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