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post #1 of 14 (permalink) Old 01-30-2009, 12:04 AM Thread Starter
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I'm pleased with burton

I sent my board in for warranty and they got it back to me overnight by 4:00pm.I sent in a 07 clash and got back 09 clash.I then took that and traded it for 09 green deuce which I like better so far.I also sent my freestyle bindings in for a broken base plate and they sent me back a set of customs all within 24 hours. I think that is awsome customer service.I know alot of you don't like burton and I'm not married to them either but I give props. when due.Oh I turned the board in on the on the last day of the warranty and they said no problem pretty cool

Last edited by Catman; 01-30-2009 at 08:07 PM.
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post #2 of 14 (permalink) Old 01-30-2009, 12:14 AM
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wow that is pretty good so far as customer service, i didn't know that they replaced stuff with the current model. how come the stuff keeps breaking though lol.
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post #3 of 14 (permalink) Old 01-30-2009, 12:38 AM Thread Starter
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the board had die cut letters in the base and a few of them started to fail. They swelled a bit and started letting water in. It happend fast within like a week.So for once I got lucky and was under warrantyThe bindings where 2 seasons old and the base just cracked at the front inside toe strap area.
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post #4 of 14 (permalink) Old 01-30-2009, 01:44 AM
Seedy J
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As much as I hate their attempts to force you to use their bindings on their boards, the customer service at their flagship store here is amazing compared to the other big board shops in the area.
post #5 of 14 (permalink) Old 01-30-2009, 03:03 AM
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No complaints about their customer service. They were helpful for me when I needed them. My complaint is how often I needed to contact them about broken shit.

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post #6 of 14 (permalink) Old 01-30-2009, 11:30 AM
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I don't know why people give Burton so much crap. They started it all right?
post #7 of 14 (permalink) Old 01-30-2009, 11:45 AM
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Burton lovers! We must burn them @ the stake!!!!11!!1!
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post #8 of 14 (permalink) Old 01-30-2009, 11:50 AM
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Oh, yay! I love these threads.

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post #9 of 14 (permalink) Old 01-30-2009, 11:50 AM
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I had to send back a set of 2 yr old bindings after I broke a base plate. I received a brand new, current year set later that week. They are still in the box since I got a deal on some other bindings , but their customer service was excellent the whole way.
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post #10 of 14 (permalink) Old 01-30-2009, 07:58 PM Thread Starter
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Hey Johnny T, whereabouts in Charlotte do you live? I have family that lives in the Lake Norman area and I live just West of Asheville.
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