Catching an edge made easy thanks to United (Pictures) - Snowboarding Forum - Snowboard Enthusiast Forums
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post #1 of 48 (permalink) Old 03-17-2009, 02:29 AM Thread Starter
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Unhappy Catching an edge made easy thanks to United (Pictures)

Hey Everybody, I just came back from a 2 week vacation to Copper Mountain and Denver, CO. It was a brilliant experience and will probably try to go back next year. But look what happened to my board on the way back. United or Lufthansa really destroyed it. I even tried to cushion the edges of my board with socks and t-shirts inside the boardbag. I know I got pissed off earlier of all the people in the Alps in the lift line bonking into the back of my board but I guess on the positive side that won't happen anymore and I always thought a 3 year warranty was great, which is useless when you trust your board to the airlines! In a sense I'm lucky it happened on my way back home and not before the big trip.

So tomorrow I'll be back at the airport to see what they'll have to offer. Anybody had any similar experience and did the airline compensate for the damages?
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post #2 of 48 (permalink) Old 03-17-2009, 02:52 AM
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How did it happen tho??
post #3 of 48 (permalink) Old 03-17-2009, 02:52 AM
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Hey Everybody, I just came back from a 2 week vacation to Copper Mountain and Denver, CO. It was a brilliant experience and will probably try to go back next year. But look what happened to my board on the way back. United or Lufthansa really destroyed it. I even tried to cushion the edges of my board with socks and t-shirts inside the boardbag. I know I got pissed off earlier of all the people in the Alps in the lift line bonking into the back of my board but I guess on the positive side that won't happen anymore and I always thought a 3 year warranty was great, which is useless when you trust your board to the airlines! In a sense I'm lucky it happened on my way back home and not before the big trip.

So tomorrow I'll be back at the airport to see what they'll have to offer. Anybody had any similar experience and did the airline compensate for the damages?
ouch!

that sucks man. do you know if the airlines will cover it?
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post #4 of 48 (permalink) Old 03-17-2009, 02:59 AM Thread Starter
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No, I don't know how it happened but it had to have been squashed sideways. And you try to squash a board sideways! I'm guessing something mechanicaly dented my board, perhaps the luggage sorting machinery in the back of the airport. I don't even know if it happened in Denver, Chicago or Duesseldorf, it could have been either one.

I'll be driving to the airport soon to enter my damage claim and will then see what they'll have to say. Unfortunately I didn't have any travel/baggage insurance whatsoever. So I'm hoping for the best.
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post #5 of 48 (permalink) Old 03-17-2009, 09:35 AM
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I check my gear at the airport, it would have made the claim much eaiser if you had done so. I'd try to call ahead and let them know the problem. Keep calm, be polite, it'll get you far in a situation like this.

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post #6 of 48 (permalink) Old 03-17-2009, 09:59 AM
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If they refuse to pay for a new (that is the only solution)board, keep bitching. Get supervisor's, managers, and the manager's manager on the phone, desk, whatever. Take everybody's name and employee number. If you don't get results, start emailing the CEO, President, and Vice President's of the company. That info can be hard to find, but if you search google you should find it. Also, use common email formats and just fire them off. I work for a company where people try that method all the time to get our President. It works. Once you get a complaint letter to them, they'll dump it off to someone who is basically told to "make this go away". That's the person you want, as they'll be able to take care of it.
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post #7 of 48 (permalink) Old 03-17-2009, 10:06 AM
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to me it looks like normal delam opposed to damage caused by the airline. moisture from socks or from riding might have gotten into the board, and abrubt temp changes and pressure changes on the plane could of compounded the problem. talk to NS warranty and tell them it delamed. they will replace. doesnt look like theres sidewall damage, so it might of been a bad sidewall to begin with
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post #8 of 48 (permalink) Old 03-17-2009, 10:18 AM
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Ouch man.

I've thought of shipping my board/s to my destination before... just may do that on my next trip.
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post #9 of 48 (permalink) Old 03-17-2009, 10:35 AM
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to me it looks like normal delam opposed to damage caused by the airline. moisture from socks or from riding might have gotten into the board, and abrubt temp changes and pressure changes on the plane could of compounded the problem. talk to NS warranty and tell them it delamed. they will replace. doesnt look like theres sidewall damage, so it might of been a bad sidewall to begin with
no chance. its crushed from two sides.

is your board bag padded or protected with plastic from eithes side? also, did your bag incur any damage? if so, then that is pretty much grounds for justification that it DID happen during the flight/transport.

i work in the travel industry, and my best reco is definitely just to keep your cool. Don't back down and just take everything they tell you, but also dont get pissed off and angry at them. It's not the fault of the person you're speaking with, so if they sympathise with you, your more likely to be helped.

travel insurance shouldnt matter in this situation.
post #10 of 48 (permalink) Old 03-17-2009, 10:37 AM
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I disagree with the normal delam hypothesis. It looks like it was dropped. Generally speaking, with damage like that from riding, you'll have a strike zone that shows scratches and damage from the object you hit. That looks pretty clean. Like it was inside something that was protecting it. Also, it's a Neversummer. Delams are pretty unusual with their boards.
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