Agreed, I bought a jacket and pants from them, but the jacket's powder skirt had 1 busted button. I don't really use the skirt, but this bothered me so they shipped me a whole new jacket!
I shipped the first jacket back to them via their own UPS account and everything was good. Looking back I was quite the lame customer for bitching about that slight detail, but they were super cool about it. No problems. I even took tons of time to ship the jacket back and they just called me up to ask if everything was alright and if I could send it back as soon as possible.