Son of a B-!*&$ Sierra hosed me on some boots - Snowboarding Forum

Grasschopper · 01-23-2010, 10:57 AM

Ok so I found a fantastic deal on sierra on a pair of boots for my wife...like 75% off or something like that on closeout. Well they just showed up and while my order, my confirmation, and the pack list all say 10.5 the boots are a 12. WTF that isn't even close. So now I have to return them and find something else for her...I am assuming I got the last pair of these from them because they are no longer listed on their site...so they didn't even have the size I ordered when I ordered them.

This sucks.

Grasschopper · 01-23-2010, 03:48 PM

Ok so I called and it turns out I am not the only one this has happened to...they said the boots are drop shipped from Salomon (which doesn't makes sense as they are in a Sierrasnowboard.com box) and several customers received wrong sizes. So they are sending me a return ship label and I asked them to keep an eye out in case a 10.5 come in from one of these other customers.

Grasschopper · 01-26-2010, 05:58 AM

Well I thought they were going to resolve this quickly and painlessly...but I guess not so much. I have called 2 times now, both times I was told I would receive a call tag via email for the boots at their cost and a $10 shop credit the same day. Nothing has happened yet.

Anyone wear a size 12 boot and want some Salomon Symbios for $50 shipped? Brand spankin new still in the box.

rgrwilco · 01-26-2010, 08:22 AM

Quote:

Originally Posted by Grasschopper

Well I thought they were going to resolve this quickly and painlessly...but I guess not so much. I have called 2 times now, both times I was told I would receive a call tag via email for the boots at their cost and a $10 shop credit the same day. Nothing has happened yet.

Anyone wear a size 12 boot and want some Salomon Symbios for $50 shipped? Brand spankin new still in the box.

I went throguh the same thing for a return once (regarding the labels). Six of them ended up coming to my house from a ups driver, so I think by email they mean mail

Grasschopper · 01-26-2010, 08:41 AM

Quote:

Originally Posted by rgrwilco

I went throguh the same thing for a return once (regarding the labels). Six of them ended up coming to my house from a ups driver, so I think by email they mean mail

Yea after the first one didn't come I made sure I asked the guy if it was going to be delivered to my house or if it would come in my email and I had to print it out. He was very clear in saying I would get an email, print the label and tape it to the box.

Was your situation with Sierra or another retailer?

rgrwilco · 01-26-2010, 09:51 AM

Quote:

Originally Posted by Grasschopper

Yea after the first one didn't come I made sure I asked the guy if it was going to be delivered to my house or if it would come in my email and I had to print it out. He was very clear in saying I would get an email, print the label and tape it to the box.

Was your situation with Sierra or another retailer?

Sierra. They assured me email, and it came to my house haha. It was all good, they are usually legit as he'll so I could overlook that

BurtonAvenger · 01-27-2010, 12:17 AM

Fucking online patio stores. This is why you shop locally!

arsenic0 · 01-27-2010, 01:50 AM

Lol stop hating BA..Sierrasnowboarding is actually one of the better sites out there...

Sucks you got shafted, but it sounds like they are trying to fix it atleast.

A buddy of mine got one of their boards and selected the free shipping and got it in 1 business day...and we are in Oregon not Cali...i dont think ive ever seen something delivered so fast...especially considering it was the free shipping i expected it to take a week.

Grasschopper · 01-27-2010, 06:01 AM

Quote:

Originally Posted by BurtonAvenger

Fucking online patio stores. This is why you shop locally!

I generally do only shop locally but the local shop was out of boots in the correct size and not getting any more in this season so we had to order boots (and of all the things to buy online boots is about the LAST thing I would buy).

So I guess I will be patient...they were dirt cheap (really an amazing deal but I guess you get what you pay for) so it isn't like I am out $300 until they get returned.

Slinky · 01-27-2010, 06:41 AM

Holy crap your womans got big feet!

i've had nothing but good experience with Sierra and also evogear

01-23-2010, 10:57 AM	#1 (permalink)
Grasschopper Senior Member Join Date: Jan 2010 Location: Central PA Posts: 389	*Son of a B-!&$ Sierra hosed me on some boots** Ok so I found a fantastic deal on sierra on a pair of boots for my wife...like 75% off or something like that on closeout. Well they just showed up and while my order, my confirmation, and the pack list all say 10.5 the boots are a 12. WTF that isn't even close. So now I have to return them and find something else for her...I am assuming I got the last pair of these from them because they are no longer listed on their site...so they didn't even have the size I ordered when I ordered them. This sucks.

01-27-2010, 12:17 AM	#7 (permalink)
BurtonAvenger Veteran Member Join Date: Aug 2007 Location: Mountains Posts: 8,021	Fucking online patio stores. This is why you shop locally! __________________ Angry Snowboarder Because someone has to call it how they see it!

01-27-2010, 01:50 AM	#8 (permalink)
arsenic0 Veteran Member Join Date: Nov 2008 Location: Hillsboro, Oregon Posts: 2,106	Lol stop hating BA..Sierrasnowboarding is actually one of the better sites out there... Sucks you got shafted, but it sounds like they are trying to fix it atleast. A buddy of mine got one of their boards and selected the free shipping and got it in 1 business day...and we are in Oregon not Cali...i dont think ive ever seen something delivered so fast...especially considering it was the free shipping i expected it to take a week. __________________ '09 151 Never Summer SL-R '10 K2 T1 DB Bots '09 Burton Cartel Bindings

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01-23-2010, 03:48 PM	#2 (permalink)
Grasschopper Senior Member Join Date: Jan 2010 Location: Central PA Posts: 389	Ok so I called and it turns out I am not the only one this has happened to...they said the boots are drop shipped from Salomon (which doesn't makes sense as they are in a Sierrasnowboard.com box) and several customers received wrong sizes. So they are sending me a return ship label and I asked them to keep an eye out in case a 10.5 come in from one of these other customers.

01-26-2010, 05:58 AM	#3 (permalink)
Grasschopper Senior Member Join Date: Jan 2010 Location: Central PA Posts: 389	Well I thought they were going to resolve this quickly and painlessly...but I guess not so much. I have called 2 times now, both times I was told I would receive a call tag via email for the boots at their cost and a $10 shop credit the same day. Nothing has happened yet. Anyone wear a size 12 boot and want some Salomon Symbios for $50 shipped? Brand spankin new still in the box.

01-27-2010, 06:41 AM	#10 (permalink)
Slinky Veteran Member Join Date: Nov 2009 Location: Upstate NY Posts: 668	Holy crap your womans got big feet! i've had nothing but good experience with Sierra and also evogear