Join Date: Jan 2013
Location: West of Lansing
Mentioned: 2 Post(s)
Tagged: 1 Thread(s)
Quoted: 20 Post(s)
House is legit, bought several things through them. However, I've heard (though never experienced it) that they've had sub-par customer service in the past. I never returned anything, so I can't speak to that.
However, I bought some bindings through them and it was kind of annoying that the standard ground Fedex service that they sent them to me through required me to be present to sign for it. I called The House to ask about this and they said it generates that randomly and there was nothing they could do about it once it was shipped. A minor inconvenience is all it was.
I would buy from them again if they had what I wanted for the price I wanted, but generally their prices aren't always the best. And there are better return policies from places like REI, Backcountry, etc.