Am I wrong here?
Background: Local shop that I buy 80% of the stuff from. Our family store used to be their neighbor, so I know all the employees, their families etc. other 20% is shit they don't carry. been going there two years, brought 3-4 friends to buy their gear there, got the wife's gear there, boards waxed there (until I got my own iron this summer) etc.
I have some Flow's (that I bought there) that had an issue with the snap back. I got the warranty part from Flow and went in there just to have them look over my shoulder to make sure I don't break something. The owner tells me he'll charge me to do it. I said I'll do it, just want some professional that I can check in on if something goes bad. Nope "We're not that kind of shop" he says.
After spending thousands here, am I expecting too much to be able to work with them as professionals to learn how to do this myself?