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Old 03-05-2010, 07:55 PM   #1 (permalink)
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Default Am I wrong here?

Background: Local shop that I buy 80% of the stuff from. Our family store used to be their neighbor, so I know all the employees, their families etc. other 20% is shit they don't carry. been going there two years, brought 3-4 friends to buy their gear there, got the wife's gear there, boards waxed there (until I got my own iron this summer) etc.

I have some Flow's (that I bought there) that had an issue with the snap back. I got the warranty part from Flow and went in there just to have them look over my shoulder to make sure I don't break something. The owner tells me he'll charge me to do it. I said I'll do it, just want some professional that I can check in on if something goes bad. Nope "We're not that kind of shop" he says.

After spending thousands here, am I expecting too much to be able to work with them as professionals to learn how to do this myself?
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Old 03-05-2010, 07:58 PM   #2 (permalink)
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what a fucking douchebag - and that's the owner?

i wouldn't give em another dime
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Old 03-05-2010, 07:59 PM   #3 (permalink)
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Eh, that's a tough one....

Technically no they don't have to help you but given the history they would be assholes if they didn't give you a hand.

I would be pissed and probably would either let them know you thought it was fucked up, or just take your business elsewhere.
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Old 03-05-2010, 07:59 PM   #4 (permalink)
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yeah, that's the owner. The shop kid is hella cool and rolled his eyes when the owner said that
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Old 03-05-2010, 08:01 PM   #5 (permalink)
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Quote:
Originally Posted by Milo303 View Post
Eh, that's a tough one....

Technically no they don't have to help you but given the history they would be assholes if they didn't give you a hand.

I would be pissed and probably would either let them know you thought it was fucked up, or just take your business elsewhere.
I guess my gripe is that I'm paying more (knowingly) to support a local shop for just this type of thing: customer service and the relationship.

Time to just buy everything online methinks.
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Old 03-05-2010, 08:03 PM   #6 (permalink)
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Ya... I understand what the shop had in mind, but they shouldn't try and get every penny they can from a core customer such as yourself.

They may be having a hard time and were simply trying to make ends meet.

Still doesn't make it right if you really have sent them so much business, assuming he knows you have.
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Old 03-05-2010, 08:05 PM   #7 (permalink)
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The guy sounds like a dipshit...
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Old 03-05-2010, 08:05 PM   #8 (permalink)
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Quote:
Originally Posted by Milo303 View Post
Ya... I understand what the shop had in mind, but they shouldn't try and get every penny they can from a core customer such as yourself.

They may be having a hard time and were simply trying to make ends meet.

Still doesn't make it right if you really have sent them so much business, assuming he knows you have.
I've brought in all my friends personally, so he knows.
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Old 03-05-2010, 08:07 PM   #9 (permalink)
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Quote:
Originally Posted by zakk View Post
I've brought in all my friends personally, so he knows.
That's what I was leaning on ( =

Well then fuck him man.... You don't keep core customers this way. It wouldn't have cost him anything to give you a hand.

On top of it you bought the dam bindings from him so he already got loot off you for em
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Old 03-05-2010, 08:07 PM   #10 (permalink)
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Quote:
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The guy sounds like a dipshit...
the funny part is I've talked to reps who've dealt with him and they have the same opinion

i just was trying to give the local shop a chance, and looking back at it as I reply to the thread, this expereince today isn't unique and his Yelp.com review show some of it too
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