Lean forward a bit and when the board grabs just step right onto the carpet. Leave some room for your foot, I keep my foot behind the board, some people prefer the front. So when I get on, I start up the ride side near the edge to give myself room. Getting off you need to step onto your board and ride off. There's a plate at the top that people always step on and stop the lift. That's the way it works at the one on the local hill anyway. It only takes one time to figure it out. I'm not a big fan of the carpets, I prefer a rope tow, but my kids get a kick out of it.