Join Date: Mar 2009
Location: Gilbert, AZ 4 hours from sunrise
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I just want to mention that I buy local all the time at ski pro in mesa and they do a great job. No pressure sales BS just customer service that's on point.
My problem is the execution that lacks in most places. I mean the kids pitch is "Bro, You going to buy these boots or not". Not really to engaging and makes me feel like your just trying to convert me into a sale. You almost get the feeling that the kids more stoked he can high five the owner after I buy. Bottom line is a consumer of any product doesn't want to feel sold. If your body language shows that your obviously bothered by me taking my time and asking questions. Your making me feel uncomfortable and making me lean toward not buying now. So I can buy at my convenience which would be at home in front of my comp. Why? Because people that are uncomfortable can read return policy's and know what to expect. I don't want to deal with some shops bitchy employees that are mad they cant be on the hill when my Bindings fuck up. Anybody in sales knows a customer that's enjoying himself is engaged, which makes them more likely to buy on impulse. People spend big money in a relaxed comfortable setting that keeps the buyer at ease when making his choice. I cant tell you how many times I've been into a shop and the pitch was. "Bro I just met with DC's reps and they have the sickest boots this year!" Then I ask about pants maybe some gloves just dumb shit to see his response. sure enough he shows me all DC gear. Really? You sure your not trying to win a board or some stupid shit from DC or your shop? If you actually asked me about what I liked and didn't like about my current gear. You could use the info to close me on gear that will make me keep coming back. They show you a jacket and the 1st thing they say is the obvious "Bro its going to keep you super dry!". Really!? Because I totally thought most jackets would make me wet! Every shop had the guy/kid trying to tell you what you should buy because its what they like. Fuck that your making me feel sold because your showing me shit I didn't ask for. I'm not saying every shop needs a guy with slicked back hair standing at the door with a clip board. Just don't expect me to buy from you when you wouldn't buy a TV, Fridge or Furniture under these circumstances.
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Last edited by baseline6; 08-08-2012 at 09:10 PM.