new shop - need your help - Page 3 - Snowboarding Forum

timmytard · 08-22-2012, 02:30 AM

What part of Canada are you in?

TT

BurtonAvenger · 08-22-2012, 02:46 AM

Quote:

Originally Posted by timmytard

What part of Canada are you in?

TT

Going to run her over with your truck or buy used snowboard gear?

snowklinger · 08-22-2012, 02:50 AM

Quote:

Originally Posted by BurtonAvenger

Going to run her over with your truck or buy used snowboard gear?

...I wanted to ...not quick enough....must...say...something..blaaarhglolz

BurtonAvenger · 08-22-2012, 02:57 AM

Quote:

Originally Posted by snowklinger

...I wanted to ...not quick enough....must...say...something..blaaarhglolz

Back in your hole!

sleev-les · 08-22-2012, 05:05 AM

Quote:

Originally Posted by s.rutherford

you're right, i should have introduced myself.

i'm 25. i'm a girl. i'm canadian.
i've been snowboarding for 14 years and traveled the continent to do it. i hope to expand that to world this year by going to european or south american mountains (anyone who's done both would love to hear your opinion). i've been working in the industry for 4.

burtonavenger/slyder thanks for your real answers. i do have answers to most of those questions.

i'm literally in the primary days of tossing the idea around and building my business plan. i realize that my biggest competitor will be the internet. i wanted to find out for myself, from real riders like yourselves, just how big an impact online retailing has had. not by way of a google search. through 79 completed surveys, i've found that 67% buy at least some of their hardgoods online.

my local shop helped shape my childhood. i wanna be part of saving independent, knowledgeable, brick and mortar shops.

i am doing more detailed research, but solely in my region.

thanks to those who filled out the survey.

Haven't seen your survey so I don't know what you are asking in it, but what else have you done to build your business plan? Everyones biggest competitor is the net, even companies like Best Buy that also have their own online site. Those geniuses are starting to see that their online sales are making their in store revenues drop so they are downsizing a lot of stores and more reliant on the net. Point being, if you can get approved for the loan, why don't you look into being able to carry enough overhead to have a walk in store and be able to support online sales as well? Or at least think about growing to that. With a small business and 1 location, you wouldn't be dealing with the same issues as a large corporation. Your online and instore sales go to support all your overhead costs for the 1 location......

Jed · 08-22-2012, 05:27 AM

From what I've seen in your posts so far, you need to hire someone who knows certain things or educate yourself on these two things yourself:

1) Social media reputation and customer service.

You cannot get angry and start arguments with potential customers, even if they started it first. This is the internet and everything you say can and will be used to judge you and your brand and what you say stays on the internet forever.

If you want to know how to do it right, there's a book I recommend reading called 'The Thank You Economy'.

By the way, if you want people to help, the best idea is to help first and ask for help after building a relationship and contributing to the community. Posting a survey as your first post and not even making it easy to click the link is like being a 16 year old guy trying to close on the first date.

2) It's not 'if' but rather 'how' you'll need to use the internet in your shop's day to day business.

I know you want to save brick and mortar shops and all that, but your brick and mortar shop will fail if you don't get have an excellent online presence.

Everything is shifting to the internet and even if you have a physical shopfront, you better have an excellent online strategy as well if you want to stay in business.

sabatoa · 08-22-2012, 12:05 PM

I don't think many people can say how much they spend in a typical month.

Typical season/typical year makes more sense.

Whoracle · 08-23-2012, 05:46 PM

When i first started snowboarding, I bought the "important" gear (board, bindings and boots) at a local store because i liked the fact that i could talk to the shop owner and he helped me pick out the appropriate gear. Now that i know a little more, and have a better understanding of what i need/want i buy everything online. I understand the "support your local store" mentality, but i work hard for the little money i get so i want it to go as far as possible when it comes to purchases.

edit: almost all my gear has been purchased through theclymb.com unless i need it RIGHT then (bought a bern helmet at big 5 after a nasty spill lol), that site is the bees knees.

wrathfuldeity · 08-24-2012, 06:56 AM

Where's your intro vid...we can be quite friendly.

BA has evolved beyond social media...his advice is still valid.

My shopping progression....started out cluelessly buying in shops, then online and off CL with knowledge and now back to shops because of product, repair service and return options...its not all about price. Besides my local gorgeous shop gal calls, emails, a nice warm body, chats, knows the family and can do deals...great customer service.

tlake2568 · 08-24-2012, 09:12 AM

Quote:

Originally Posted by s.rutherford

i'm 25. i'm a girl. i'm canadian.
i've been snowboarding for 14 years and traveled the continent to do it. i hope to expand that to world this year by going to european or south american mountains (anyone who's done both would love to hear your opinion). i've been working in the industry for 4.

Nobody gives a fuck. You can't backtrack after trying to be an internet punk and get all sarcastic on us.

08-22-2012, 02:30 AM	#21 (permalink)
timmytard Veteran Member Join Date: Mar 2009 Location: I can see Santa shoveling his driveway Posts: 1,357	What part of Canada are you in? TT __________________ If whatever doesn't kill you, only makes you stronger. Then I am so close to immortality

08-22-2012, 05:27 AM	#26 (permalink)
Jed Senior Member Join Date: May 2011 Location: Whistler, BC Posts: 311	From what I've seen in your posts so far, you need to hire someone who knows certain things or educate yourself on these two things yourself: 1) Social media reputation and customer service. You cannot get angry and start arguments with potential customers, even if they started it first. This is the internet and everything you say can and will be used to judge you and your brand and what you say stays on the internet forever. If you want to know how to do it right, there's a book I recommend reading called 'The Thank You Economy'. By the way, if you want people to help, the best idea is to help first and ask for help after building a relationship and contributing to the community. Posting a survey as your first post and not even making it easy to click the link is like being a 16 year old guy trying to close on the first date. 2) It's not 'if' but rather 'how' you'll need to use the internet in your shop's day to day business. I know you want to save brick and mortar shops and all that, but your brick and mortar shop will fail if you don't get have an excellent online presence. Everything is shifting to the internet and even if you have a physical shopfront, you better have an excellent online strategy as well if you want to stay in business. __________________ I write for Snomie.com - How To Snowboard Videos, Snowboard Tips & Snowboard Lessons

08-22-2012, 12:05 PM	#27 (permalink)
sabatoa -LIFETIME MEMBER- Join Date: Jan 2011 Location: Mid-Michigan Posts: 1,505	I don't think many people can say how much they spend in a typical month. Typical season/typical year makes more sense. __________________ '12 NS Legacy 163 Days on snow 2012/2013 season: Boyne Highlands: 5 Boyne Mtn: 1 Shanty Creek: 1 Crystal Mountain: 1 Pine Knob: 1 Mt Holly: 4 Hawk Island: 1 Cannonsburg: 0 End of Season: 01/12/2013

08-24-2012, 06:56 AM	#29 (permalink)
wrathfuldeity Resident poet Join Date: Oct 2007 Location: Bham Posts: 2,703	Where's your intro vid...we can be quite friendly. BA has evolved beyond social media...his advice is still valid. My shopping progression....started out cluelessly buying in shops, then online and off CL with knowledge and now back to shops because of product, repair service and return options...its not all about price. Besides my local gorgeous shop gal calls, emails, a nice warm body, chats, knows the family and can do deals...great customer service. __________________

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08-23-2012, 05:46 PM	#28 (permalink)
Whoracle Senior Member Join Date: Feb 2012 Posts: 126	When i first started snowboarding, I bought the "important" gear (board, bindings and boots) at a local store because i liked the fact that i could talk to the shop owner and he helped me pick out the appropriate gear. Now that i know a little more, and have a better understanding of what i need/want i buy everything online. I understand the "support your local store" mentality, but i work hard for the little money i get so i want it to go as far as possible when it comes to purchases. edit: almost all my gear has been purchased through theclymb.com unless i need it RIGHT then (bought a bern helmet at big 5 after a nasty spill lol), that site is the bees knees.