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Old 11-02-2012, 01:29 PM   #1 (permalink)
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Default Bunk business???

So in an effort to get new boots for this winter I've gone to two shops and tried on 10-15 pairs of boots and the ones that I like the best I got from a small chain. 2013 button ruler restricted. After buyin these for 240 I went to another locally owned shop that also does dive equip for summer. They had. Huge sale going on(the only one they do all year and it only lasts two days) I found another pair of button rulers I liked in a different color scheme. I bought them for 179 (10 percent off) regularly 199?

After getting both boots home and tryin them on I realize that they were from different years, even though the local store told me they were this years model, they were the '12s. I didn't like them as much, and we're about a 3oz difference in weight. I returned them to the store and swapped them for smith I/os that I like for 175 and a chesty for my go pro. I didn't see a price on the chesty but I assumed it would be the same as I had seen it everywhere else, no more than 35. They were actually 40 and then I got home and received a phone call from the salesman and he tells me that I wasn't charged enough. So I have to return to the store again and pay them 20 dollars more because he forgot about the discount on the boots.

I am thinking about just returning it and taking my business elsewhere. It seems like most places are selling everything listed for a lot cheaper. If not online but in town anyways, would I be a dick for telling them to piss off and just return it all and get it cheaper somewhere else??
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Old 11-02-2012, 02:17 PM   #2 (permalink)
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Are you kidding? If they rang up the transaction and sent you out the door then it's their fault they didn't charge enough. Who the hell calls a customer to come back in and pay more money for a transaction that already took place. If that guy called me and told me that I'd go absolutely ape shit on him.... Oh man, makes me mad just thinking about it. Don't go back ever and if they call again tell him to go f#*k himself.
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Old 11-02-2012, 02:57 PM   #3 (permalink)
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Tell them you will come back to pay the $20 but they have to cover the gas for your car and your standard hourly rate of pay for your time including travel time.
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Old 11-02-2012, 05:56 PM   #4 (permalink)
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Yeah I'd just return the whole lot and buy elsewhere, that's bad service!!! Where was it? If you don't want to say the store, what city/town?
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Old 11-02-2012, 06:02 PM   #5 (permalink)
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Quote:
Originally Posted by john doe View Post
Tell them you will come back to pay the $20 but they have to cover the gas for your car and your standard hourly rate of pay for your time including travel time.
Haha. This.


Do they think you're loaded with money? Because he does have a point, gas is not cheap. So not only are you considering giving them 20$ but you're losing out because you're wasting gas. For you to go back and return all of it is ridiculous and start all over is too much man. If I were you, avoid shopping from that place and just keep your gear and do not pay them the extra 20$.


Just because someone wasn't doing their job right, doesn't mean you should be the one losing out on it.
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Old 11-02-2012, 06:09 PM   #6 (permalink)
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So.. you returned the original ones you got for 240? Or the ones that were 179? Which pair were 2012s? The ones for 179? Maybe my reading comprehension is lacking tonight, but your story isn't exactly clear to me.

Also, screw the store for telling you to come back and pay more. They screwed up, they need to eat the loss. Unless you want to just return the items for a full refund, then do so, but no way in hell should you go back and pay more, you are morally and legally in the clear. A store that made a mistake in my favor, then asks me to come back, would never see my business again. I say this as a guy who's managed several places, and I would never ask a customer to make up for a mistake I or an employee has made.
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Old 11-02-2012, 08:14 PM   #7 (permalink)
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Tell them to come get them if they want. Their screw up not yours and all sales are final.
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Old 11-03-2012, 02:00 AM   #8 (permalink)
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I always tell people "I make 10 bucks an hour (just for example) at work, you can't AFFORD the value of my off time."

Imagine u could be riding instead of dealing with them lol.

Hell even internet porn or taking a poop is more worthwhile.
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Old 11-03-2012, 03:24 AM   #9 (permalink)
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Quote:
Originally Posted by tdn View Post
So.. you returned the original ones you got for 240? Or the ones that were 179? Which pair were 2012s? The ones for 179? Maybe my reading comprehension is lacking tonight, but your story isn't exactly clear to me.

Also, screw the store for telling you to come back and pay more. They screwed up, they need to eat the loss. Unless you want to just return the items for a full refund, then do so, but no way in hell should you go back and pay more, you are morally and legally in the clear. A store that made a mistake in my favor, then asks me to come back, would never see my business again. I say this as a guy who's managed several places, and I would never ask a customer to make up for a mistake I or an employee has made.

The place is called 'neptune ski and dive' and is located in Nashville tn.

I Personally have no ties with them. I think everything they have is at least a year or two old, and they overcharge like crazy. I was on the fence before, but now I realize I'm not being a dick for not wanting to go back.

I kept the $240 ruler restricted (bought at sun and ski sport) and swapped the 2012 $179 rulers for the i/os and a chesty strap. I paid an extra 16 dollars for the swap. After leaving they called and asked if I could give them my card info over the phone to fix the $20 error, or if I could come in and do it. My thought was to return it and tell them to fuck off.
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Old 11-03-2012, 04:22 PM   #10 (permalink)
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I worked retail for over 10 years in snowboard shops. You NEVER do that, if you fuck up you take the loss and chalk it up as a learning experience. Tell them to suck a dick.
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