Snowboard shops lack of knowledge - Snowboarding Forum

Clayton Bigsby · 12-03-2012, 10:28 AM

I just about went freaking postal

yesterday, I was simply trying to buy a set of Burton Cantbed 2.0, after calling 4 separate shops from Seattle to Redmond to Lynnwood and talking to 6-7 different people, all I got was "I dont know what those are, let me get someone". I told them that "you have them, I'm looking at them right now on your website, for $29.95", finally the last shop (Snowboard Connection of Bellevue) had a set in my size.

zk0ot · 12-03-2012, 10:30 AM

quit calling dick's sportingGoods.

bseracka · 12-03-2012, 12:03 PM

Welcome to the Seattle LBS world. I've pretty much given up on all the shops in Seattle for actual customer service. It's sad when when you get better service from etailers, but need an item same/next day. Evo might be the worst offender, they have a ton of product on the web but almost nothing in-store.

Sassicaia · 12-03-2012, 12:14 PM

Remember what these people are being paid then adjust your expectations accordingly. Compare it to getting home-theater advice from some guy working at best buy.

Clayton Bigsby · 12-03-2012, 12:26 PM

exactly why I dont go to or call Sports Authority or Zumiez, you'd think calling SBC and EVO you'd get at least one person that knows their products

zk0ot · 12-03-2012, 12:46 PM

Quote:

Originally Posted by Clayton Bigsby

exactly why I dont go to or call Sports Authority or Zumiez, you'd think calling SBC and EVO you'd get at least one person that knows their products

i go into zumiez and let them try to sell me a board... lol i think its fun.

BurtonAvenger · 12-03-2012, 03:17 PM

When I lived up in WA worst shops I've ever dealt with. Kept my business over at Revolution with Joey Macguire.

NWBoarder · 12-03-2012, 11:09 PM

I'm a fan of NorthWest Snowboards. Of course, that may have a lot to do with being the closest shop to me aside from the Kitsap Sports, but that place is a joke. Good products if you only ride Libs Gnus, and terrible customer service. They're the type that have zero knowledge, and then look at you like you're retarded because they don't understand the question you're asking. And forget talking about new product or tech with them. Anyway, I'm ranting. NWS is legit, I've had decent luck with Evo and SnoCon, though admittedly, once SnoCon moved from their original location in downtown, they seem to have gone a little downhill and the Evo website carries more product than the actual storefront.

12-03-2012, 10:28 AM	#1 (permalink)
Clayton Bigsby Senior Member Join Date: Oct 2012 Posts: 193 Blog Entries: 1	Snowboard shops lack of knowledge I just about went freaking postal yesterday, I was simply trying to buy a set of Burton Cantbed 2.0, after calling 4 separate shops from Seattle to Redmond to Lynnwood and talking to 6-7 different people, all I got was "I dont know what those are, let me get someone". I told them that "you have them, I'm looking at them right now on your website, for $29.95", finally the last shop (Snowboard Connection of Bellevue) had a set in my size.

12-03-2012, 10:30 AM	#2 (permalink)
zk0ot Veteran Member Join Date: Nov 2009 Location: WIS Posts: 634	quit calling dick's sportingGoods. __________________ BUCK FURTON

12-03-2012, 03:17 PM	#7 (permalink)
BurtonAvenger Veteran Member Join Date: Aug 2007 Location: Mountains Posts: 8,037	When I lived up in WA worst shops I've ever dealt with. Kept my business over at Revolution with Joey Macguire. __________________ Angry Snowboarder Because someone has to call it how they see it!

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12-03-2012, 12:03 PM	#3 (permalink)
bseracka Veteran Member Join Date: Nov 2011 Location: Seattle, WA Posts: 591	Welcome to the Seattle LBS world. I've pretty much given up on all the shops in Seattle for actual customer service. It's sad when when you get better service from etailers, but need an item same/next day. Evo might be the worst offender, they have a ton of product on the web but almost nothing in-store.

12-03-2012, 12:14 PM	#4 (permalink)
Sassicaia -LIFETIME MEMBER- Join Date: Jan 2012 Posts: 509	Remember what these people are being paid then adjust your expectations accordingly. Compare it to getting home-theater advice from some guy working at best buy.

12-03-2012, 12:26 PM	#5 (permalink)
Clayton Bigsby Senior Member Join Date: Oct 2012 Posts: 193 Blog Entries: 1	exactly why I dont go to or call Sports Authority or Zumiez, you'd think calling SBC and EVO you'd get at least one person that knows their products