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Old 12-03-2012, 10:28 AM   #1 (permalink)
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Default Snowboard shops lack of knowledge

I just about went freaking postal yesterday, I was simply trying to buy a set of Burton Cantbed 2.0, after calling 4 separate shops from Seattle to Redmond to Lynnwood and talking to 6-7 different people, all I got was "I dont know what those are, let me get someone". I told them that "you have them, I'm looking at them right now on your website, for $29.95", finally the last shop (Snowboard Connection of Bellevue) had a set in my size.
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Old 12-03-2012, 10:30 AM   #2 (permalink)
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quit calling dick's sportingGoods.
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Old 12-03-2012, 12:03 PM   #3 (permalink)
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Welcome to the Seattle LBS world. I've pretty much given up on all the shops in Seattle for actual customer service. It's sad when when you get better service from etailers, but need an item same/next day. Evo might be the worst offender, they have a ton of product on the web but almost nothing in-store.
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Old 12-03-2012, 12:14 PM   #4 (permalink)
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Remember what these people are being paid then adjust your expectations accordingly. Compare it to getting home-theater advice from some guy working at best buy.
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Old 12-03-2012, 12:26 PM   #5 (permalink)
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exactly why I dont go to or call Sports Authority or Zumiez, you'd think calling SBC and EVO you'd get at least one person that knows their products
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Old 12-03-2012, 12:46 PM   #6 (permalink)
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Originally Posted by Clayton Bigsby View Post
exactly why I dont go to or call Sports Authority or Zumiez, you'd think calling SBC and EVO you'd get at least one person that knows their products
i go into zumiez and let them try to sell me a board... lol i think its fun.
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Old 12-03-2012, 03:17 PM   #7 (permalink)
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When I lived up in WA worst shops I've ever dealt with. Kept my business over at Revolution with Joey Macguire.
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Old 12-03-2012, 11:09 PM   #8 (permalink)
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I'm a fan of NorthWest Snowboards. Of course, that may have a lot to do with being the closest shop to me aside from the Kitsap Sports, but that place is a joke. Good products if you only ride Libs Gnus, and terrible customer service. They're the type that have zero knowledge, and then look at you like you're retarded because they don't understand the question you're asking. And forget talking about new product or tech with them. Anyway, I'm ranting. NWS is legit, I've had decent luck with Evo and SnoCon, though admittedly, once SnoCon moved from their original location in downtown, they seem to have gone a little downhill and the Evo website carries more product than the actual storefront.
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