EVO is the absolute worst major online snowboard retailer - Snowboarding Forum

RockSteady · 02-22-2013, 06:42 PM

If you deal with EVO, You've been warned they are like dealing with a major cell phone company, aggravating to say the least.

redlude97 · 02-22-2013, 07:11 PM

I've never had a problem with them, and they are also my local shop and contribute to the snow community. Care to elaborate?

crash77 · 02-22-2013, 07:16 PM

I've dealt with them. Didn't have an issue with my purchase, so no complaint. Hence, never dealt with their customer service/resolution dept.

**killclimbz** · 02-22-2013, 07:25 PM

Yes, do you care to elaborate on your issues with EVO? All of the experiences I have had with them have been fine. Firing a shot like this pretty much means nothing. More than a few members of this forum have had good experiences with EVO. EVO ain't Tightboards, that is for sure.

RockSteady · 02-22-2013, 07:34 PM

Quote:

Originally Posted by redlude97

I've never had a problem with them, and they are also my local shop and contribute to the snow community. Care to elaborate?

no problem
I go through a lot of other online retailers and don't have any problems either.
I had more than one person completely mis guide me into thinking they knew what they were talking about. After my own research and receiving the wrong products, I figured this out.
Then when I called them thinking they were gonna be sorry for all the trouble they caused me, they say that can't find my order. Then they try and get me to pay the return shipping on brandnew unused items that they mis informed me on. Then they send me one shipping label for a snowboard and boots, lol, who ships those together. (that's right nobody).
I finally got it all taken care of. But I personally think their customer service likes to just tell you things even if they're BS guesses just to get you to make your decision quicker and their return process is terrible.

By the way I love Backcountry.com, I have made thousands of dollars in purchases and always treated like a valued customer

RockSteady · 02-22-2013, 07:35 PM

Quote:

Originally Posted by killclimbz

Yes, do you care to elaborate on your issues with EVO? All of the experiences I have had with them have been fine. Firing a shot like this pretty much means nothing. More than a few members of this forum have had good experiences with EVO. EVO ain't Tightboards, that is for sure.

Not everyone is gonna have a bad experience man, use a little common sense.
I have been going through EVO for years but I never tried to return anything before.
And I'm not firing a shot, I'm trying to help others out. I could careless about hurting EVO.

IS3_FTW · 02-22-2013, 07:38 PM

OP, please tell us more. You're leaving out major details

I havent had an issue with them for the past 3 yrs that I have been purchasing from EVO. And they're local to me. I just ordered Rome Targa bindings, and when I got them, there was missing hardware. I talked to them that day, and they asked what was missing and told me to email them pics of my binding that had missing hardware. They didnt seem like they were trying to get rid of me and not help with my issue.
To add, after I bought the bindings, EVO had dopped the price by 30%. I called customer service and they gave me the difference. In there policy, it states that if the price drops within 20 days of your purchase, you will be refunded the difference.

OP, can you elaborate more?

RockSteady · 02-22-2013, 07:47 PM

Quote:

Originally Posted by IS3_FTW

OP, please tell us more. You're leaving out major details

I havent had an issue with them for the past 3 yrs that I have been purchasing from EVO. And they're local to me. I just ordered Rome Targa bindings, and when I got them, there was missing hardware. I talked to them that day, and they asked what was missing and told me to email them pics of my binding that had missing hardware. They didnt seem like they were trying to get rid of me and not help with my issue.
To add, after I bought the bindings, EVO had dopped the price by 30%. I called customer service and they gave me the difference. In there policy, it states that if the price drops within 20 days of your purchase, you will be refunded the difference.

OP, can you elaborate more?

They told me that a board had mag, when I said I couldn't find any description of it having mag, they insisted that it did... they lied, it got here and there was no mag
They told me DC boots had the same shrinkage and as small a foot print as Burtons...Another lie...
This was multiple people who verified these things and I just ended up with one big hassle trying to get them to fix their mistakes.

Look I really am happy some people had a good experience, I don't wish anyone other than a great experience...just putting my thoughts out their that I got treated like crap and I'm a obviously a bit frustrated with it all and will never be buying anything from evo again regardless of how good their sales are.

RockSteady · 02-22-2013, 07:55 PM

Quote:

Originally Posted by IS3_FTW

sounds to me like you made a decision without doing your own research. seriously, would you order something, because 20 people say to buy it?

What about your loving Backcountry? just suck it up and deal with the mistakes you made without trying to have other people jump on your vent wagon

I'm sure their is more than one person in the EVO family on here...sorry I offended you dude, didn't mean for it to be personal bash on anyone except for the bad customer service I received from EVO.
Peace, I'm not putting this out there to fight, lol, I'm entitled to my opinion and you yours so I will respect you even though you've given me about as much respect as EVO did

IS3_FTW · 02-22-2013, 07:59 PM

Quote:

Originally Posted by RockSteady

They told me that a board had mag, when I said I couldn't find any description of it having mag, they insisted that it did... they lied, it got here and there was no mag
They told me DC boots had the same shrinkage and as small a foot print as Burtons...Another lie...
This was multiple people who verified these things and I just ended up with one big hassle trying to get them to fix their mistakes.

Look I really am happy some people had a good experience, I don't wish anyone other than a great experience...just putting my thoughts out their that I got treated like crap and I'm a obviously a bit frustrated with it all and will never be buying anything from evo again regardless of how good their sales are.

that does suck.
my advice for your future orders. go to the product website, if available and see there description of their own products. This way, you know what your purchasing and not based on someone that doesnt know what they're talking about.

02-22-2013, 06:42 PM	#1 (permalink)
RockSteady Banned Join Date: Jan 2013 Location: Incline Village NV Posts: 195	EVO is the absolute worst major online snowboard retailer If you deal with EVO, You've been warned they are like dealing with a major cell phone company, aggravating to say the least.

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02-22-2013, 07:11 PM	#2 (permalink)
redlude97 Veteran Member Join Date: Jan 2008 Location: Seattle/Portland Posts: 993	I've never had a problem with them, and they are also my local shop and contribute to the snow community. Care to elaborate?

02-22-2013, 07:16 PM	#3 (permalink)
crash77 -LIFETIME MEMBER- Join Date: Jan 2011 Location: Baltimore, MD Posts: 308	I've dealt with them. Didn't have an issue with my purchase, so no complaint. Hence, never dealt with their customer service/resolution dept.

02-22-2013, 07:25 PM	#4 (permalink)
killclimbz Veteran Member Join Date: Aug 2007 Location: Front Range Posts: 9,174	Yes, do you care to elaborate on your issues with EVO? All of the experiences I have had with them have been fine. Firing a shot like this pretty much means nothing. More than a few members of this forum have had good experiences with EVO. EVO ain't Tightboards, that is for sure.

02-22-2013, 07:38 PM	#7 (permalink)
IS3_FTW Member Join Date: Jan 2013 Location: Tac/Oly WA Posts: 52	OP, please tell us more. You're leaving out major details I havent had an issue with them for the past 3 yrs that I have been purchasing from EVO. And they're local to me. I just ordered Rome Targa bindings, and when I got them, there was missing hardware. I talked to them that day, and they asked what was missing and told me to email them pics of my binding that had missing hardware. They didnt seem like they were trying to get rid of me and not help with my issue. To add, after I bought the bindings, EVO had dopped the price by 30%. I called customer service and they gave me the difference. In there policy, it states that if the price drops within 20 days of your purchase, you will be refunded the difference. OP, can you elaborate more?