Join Date: Oct 2011
Location: Sugarloaf, ME / Philly
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I had an issue once with Lib where I was trying to send them pics of a delaminated board. I sent the email 2 or 3 times with no response. I finally just sent a pissed off email with no pictures and was responded to immediately. Turns out they have a data limit on their email system, and I was sending too many high resolution pictures of the board, so the email was never received by them, and I was never notified. I sent them some smaller file size images and the issue was resolved immediately.
As for your situation, just call them to get it resolved quick. I have never waited very long to talk to a CS rep from a snowboard company.