REI Return Policy Change! - Page 2 - Snowboarding Forum - Snowboard Enthusiast Forums
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Old 06-05-2013, 09:47 AM   #11 (permalink)
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So they are still screwed for the forseeable then... Haha
Yup.

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Old 06-05-2013, 10:26 PM   #12 (permalink)
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The return policy was the last thing keeping me shopping at the commune. But its definitely the right business decision as people abuse the shit out of it. I love how they try to come off all organic and co-opy but they are just another corporation. To hell with them and their membership "benefits". Ive grown tired of spending hundreds a year there at their so-so prices expecting the dividend to make it worth it, only to get like 12 dollars back. Booo on them!
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Old 06-06-2013, 07:31 AM   #13 (permalink)
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As far as a business goes REI is pretty unique. They are a co-op. They also donate a ton of money and time to outdoor places. It is a different mentality for sure. Not saying that they are not without fault. When I am trying to find something local I'll check the local gear shops first. For my pursuits that is usually the Wilderness Exchange. If they don't carry it I'll give REI a try then.

REI often has items smaller guys can't stock due to shelf space. For big ticket items, I generally go elsewhere. Most of REI's gear is for the intermediate user. That is their bread and butter. I almost never buy snowboard gear from them.
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Old 06-06-2013, 01:52 PM   #14 (permalink)
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As far as business goes, REI is not that unique. Did you know that most of the staff working the sales floor is FORBIDDEN from working over part time hours, regardless of need or qualification. This way REI can brag about how well it treats it's full time employees without actually having to have any full time employees to treat well.

A good friend of mine worked there for a minute. He had some interesting stories about his short time. My favorite is how REI organized a "volunteer" trail clean-up day and then told all of the new employees that it was "in their best interest" to show up. The implied threat during the meeting was that if you did not volunteer for their work day you would get no hours.

To hell with REI, they don't do anything positive for our community.
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Old 06-06-2013, 04:33 PM   #15 (permalink)
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I've always had a decent relationship with REI. Like the other guy said...good store for the intermediate user. Hiking boots? Sure. Bike helmet? Why not? Snowboard set up? No thanks. Leave that to the local shops.

Best advice I can give for REI customers is price match. If you can show them that the item is at a lower price and that the other store has it in your size/style that REI stocks (even if the other store is online-only) they'll match it.

Bought a pair of rock climbing shoes there a few weeks ago at almost 40% off REIs retail price because I loaded up the "other" store's offer on my iphone and showed it to the cashier. Easy.
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Old 06-06-2013, 04:42 PM   #16 (permalink)
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Originally Posted by sheepstealer View Post
Best advice I can give for REI customers is price match. If you can show them that the item is at a lower price and that the other store has it in your size/style that REI stocks (even if the other store is online-only) they'll match it.

Bought a pair of rock climbing shoes there a few weeks ago at almost 40% off REIs retail price because I loaded up the "other" store's offer on my iphone and showed it to the cashier. Easy.
I don't get it. Why not just buy it from the "other" store?
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Old 06-06-2013, 05:21 PM   #17 (permalink)
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I agree why not buy from the other store?
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Old 06-06-2013, 05:25 PM   #18 (permalink)
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I don't get it. Why not just buy it from the "other" store?
Because the other store doesn't have a lifetime warranty .

I'll admit, I bought a pair of sunglasses from REI that was $10 more expensive than I could have got it at another store for the reassurance that if I ever break them I can trade them in for a new pair.
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Old 06-06-2013, 05:38 PM   #19 (permalink)
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I don't get it. Why not just buy it from the "other" store?
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I agree why not buy from the other store?
other store was online, he was standing in the REI.

i'm mostly interested to see how/if this will affect other companies like backcountry.com who do the same thing (i think only to compete with REI's [old] policy)
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