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Old 06-04-2013, 08:42 PM   #1 (permalink)
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Default REI Return Policy Change!

now limited to one year from purchase date...

REI now limiting returns to one year | Business & Technology | The Seattle Times
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Old 06-04-2013, 08:48 PM   #2 (permalink)
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Seems like a common sense move. Can't believe how lax their return policy was. A year is still crazy.
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Old 06-04-2013, 10:11 PM   #3 (permalink)
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Damn!, i was just thinking about returning my Half-Dome 2 tent I bought in 2009. It's starting develop a couple of rust-colored stains on the fabric. Not to mention the hole I burned into the screen with a backpacking stove (totally my fault).

In all seriousness though, discontinuing the unlimited no questions asked return policy might not be a bad idea to continue the sustainability of a pretty good company. We all know someone that has abused their no questions asked return policy beyond its intended purpose. As long as they keep up their relatively high standards with regards to customer service and quality products, a year seems more than reasonable for returning a faulty product.

There is a lot worse places to shop than REI.
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Old 06-04-2013, 11:46 PM   #4 (permalink)
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Interesting. Probably a good change for them overall since lifetime guarantees can be a pain to account and calculate for when it comes to doing your accounts each year.

Not to mention it doesn't effect the people that aren't abusing their policy anyhow, so it's probably a win/win for them.
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Old 06-05-2013, 12:00 AM   #5 (permalink)
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Wait I can't return this board I bought and split myself with a chainsaw? FUCK!
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Old 06-05-2013, 12:03 AM   #6 (permalink)
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Quote:
Originally Posted by BurtonAvenger View Post
Wait I can't return this board I bought and split myself with a chainsaw? FUCK!
no, no - don't be ridiculous. you can still return that board... as long as it hasn't been a year
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Old 06-05-2013, 12:07 AM   #7 (permalink)
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Oh good I'll just skin across the parking lot.
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Old 06-05-2013, 06:38 AM   #8 (permalink)
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How does this apply to terms and conditions prior to the change, i mean if i had bought something specifically because the returns policy when i bought it was what it used to be, and now 18 months later they changed it and refused to refund after it had broken, would that not be a breach of the original terms and conditions...???

I am a little confused by the strange systems you have over there...

We have warranty that is 2 years in Europe, but returns of 14 days. So can return for any reason for 2 weeks but after that only if it breaks and NOT from misuse...

But if i had bought something with a specific term then i would expect that for the term of the purchase...
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Old 06-05-2013, 07:01 AM   #9 (permalink)
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Quote:
Originally Posted by Kevin137 View Post
How does this apply to terms and conditions prior to the change, i mean if i had bought something specifically because the returns policy when i bought it was what it used to be, and now 18 months later they changed it and refused to refund after it had broken, would that not be a breach of the original terms and conditions...???

I am a little confused by the strange systems you have over there...

We have warranty that is 2 years in Europe, but returns of 14 days. So can return for any reason for 2 weeks but after that only if it breaks and NOT from misuse...

But if i had bought something with a specific term then i would expect that for the term of the purchase...
Typically, purchases made prior to the rule changes will be serviced under the old warranty. Customers may just be required to prove that they bought the equipment prior the change date.
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Old 06-05-2013, 07:14 AM   #10 (permalink)
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Quote:
Originally Posted by davidj View Post
Typically, purchases made prior to the rule changes will be serviced under the old warranty. Customers may just be required to prove that they bought the equipment prior the change date.
So they are still screwed for the forseeable then... Haha
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