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Old 09-19-2013, 11:46 AM   #1 (permalink)
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These guys must be worse than SierraSnow Tards. Serious.

Blew out the knee, walking up a hill, on some stagger pants. Not unusual for the last two seasons, some manufacturing error I assume.

So, I returned them to dogfunk, get an email last week about my refund "where do you want it to go", so I hop on chat this AM, holy balls this guy is clueless. I give him my RMA number, explain the email I received about the return I made and he is going in circles of idiocy. "well, we changed the policy for returns, 90 days blah blah blah". He has my order number now BTW.... then, "did you return the item yet?"

I asked at the end, "is this a call center in the Philippines"

clueless.

still no word on my refund.
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Old 09-19-2013, 12:09 PM   #2 (permalink)
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I've had the exact opposite experience with their chat people. Both times I was talking to them to price match and they handled it both times, took payment and shipping info with no problems. Sucks you had an issue with them.
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Old 09-19-2013, 12:15 PM   #3 (permalink)
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yeah I never had anything so dumb before, mostly AAA service from Backcountry/Dogfunky.

it was early (845AM) maybe? stupid though IMO. Dumb questions considering the chat premise.
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Old 09-19-2013, 12:46 PM   #4 (permalink)
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90 days? when did dogfunk get rid of their unlimited return policy?
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Old 09-19-2013, 12:57 PM   #5 (permalink)
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^^When people started abusing the return policy, just like REI.

Sent from my PM23300 using Board Express
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Old 09-19-2013, 01:00 PM   #6 (permalink)
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I have had a few good chats, but mostly it has been okay at best. Having said that when I have had to talk to some one for a return they have been amazing.

Dude took a shredded jacket (only had 15 days of riding) gave me his' email address, free shipping back, when the jacket got there called me and told me every option available-took a refund but dude recommended like a half dozen jackets.
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Old 09-19-2013, 01:19 PM   #7 (permalink)
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That blows they finally got rid of the 100% no questions asked return policy. I gotta say that was one of my main reasons for shopping there. Not because I abused it, but because I liked the reassurance.
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Old 09-19-2013, 01:52 PM   #8 (permalink)
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Quote:
Originally Posted by BigmountainVMD View Post
That blows they finally got rid of the 100% no questions asked return policy. I gotta say that was one of my main reasons for shopping there. Not because I abused it, but because I liked the reassurance.
"if you gear fails at anytime, we will also issue you a full refund".. what happens if my gear fails outside of that 90 days? still full refund??
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Old 09-19-2013, 04:24 PM   #9 (permalink)
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I usually have great experience with them.

So it seems that if you bought your gear before the new policy was put in place (June 14th), the old policy is still good for that item.

I asked them that and they said as long as I bought it before June 14th I can return it whenever, no questions asked.

After June 14th, it's 90 days if used. (Which is still good)
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Old 09-19-2013, 04:43 PM   #10 (permalink)
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Quote:
Originally Posted by yimingration View Post
"if you gear fails at anytime, we will also issue you a full refund".. what happens if my gear fails outside of that 90 days? still full refund??
90 days is still nice for gear failure. If you ride any equipment hard for 90 days, any issues will surely present themselves. If you purchase in December, that is most of the season right there!

They could have gone half-way though. Accepting returns on 5 year old gear doesn't need to happen... but 6 months would be nice so you could ride the whole season.

Also gear that "failed" is new. Before you could just not like how a board rode or how a boot felt, and you could return it. Hell if your boots packed out too much after 2 seasons of riding... you could just return them, which is not right in my opinion.
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