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The paypal dispute worked! Amplid emailed me promptly and put a new board in the mail. They are having me hold onto the old board to wait and see if UPS needs to do an assessment.
I just received my new Souly Grail 157 10hrs ago, and my board came with a small but significant damage. I can only think that the damage was done due to UPS shipping, (took maybe 2 weeks, from Germany to Canada). I have already filed a claim against UPS, and have sent enquiries to Amplid... As of now, there is no response yet.
I can already see that it would be awhile before Amplid would get back to me.
I am very unhappy with this experience.

Meanwhile, just wanna know if this damage can fixed at any snowboard repair shop?

I just wanna test ride this board asap!
 

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