I just received my new Souly Grail 157 10hrs ago, and my board came with a small but significant damage. I can only think that the damage was done due to UPS shipping, (took maybe 2 weeks, from Germany to Canada). I have already filed a claim against UPS, and have sent enquiries to Amplid... As of now, there is no response yet.
I can already see that it would be awhile before Amplid would get back to me.
I am very unhappy with this experience.
Meanwhile, just wanna know if this damage can fixed at any snowboard repair shop?
I just wanna test ride this board asap!
man i feel for you, big time. i don't have anything as expensive to import as that, other than perhaps my Marhar LJ (approx $1300 at the time, with the conversion rate - $1300 for a cup of tea that doesnt sit well with me right now).
i would be utterly fcking devastated if my new deck showed up like that, let alone an Amplid, which people go out of their way for, and must get giddy-excited about, before tearing open the box like a kid at Christmas, only to find that.
hope you can get some recourse.
importing a deck has its risks - hence why from now on, I can only bring myself to order from local suppliers.
EDIT: sorry if that sounded holier-than-thou. it wasn't meant to. importing decks is a frightening business. my LJ was 2cm shorter than advertised, specs not as advertised, with weep-holes in the sidewall, through to the core. i was scared as fuck when i saw that, and the fact that the deck was nose-tail+toe-heel warped - a brand new deck that i had saved a season for. emailed back and forth and they explained their manufacturing methods, which helped to ease my mind to a degree, so yeah warped deck is all ok, but yeahnah never again - not for $1300aud
hope you get it sorted man.