This is linked from the first page of BCAre you sure you're not confusing this with REI?
HOW DO I RETURN OR EXCHANGE AN ORDER? Print Article
Not stoked on your gear? Looking to return it or make an exchange? No problem. If your new and unused gear just doesn’t fit your needs, we will issue you a full refund. If your gear fails, at anytime, we will also issue you a full credit. No questions asked.
• You can return your new purchase at anytime after purchase
o Products must be in the condition you received them in and the original box and/or packaging
• We do accept used gear – as long as it is received within 90 days of purchase date – and we will issue a credit for full purchase price
If you’d like to exchange your product for something else, the best thing to do is to return your item for a full refund and place a new order at the same time. Placing the new order now just ensures that you’ll get it quickly, and that it won’t go out of stock. Don’t worry, you’ll get your refund as soon as our Returns Department receives your original package.