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Discussion Starter · #1 ·
A few hours ago my Burton Custom baseplate suddenly split in half from toe to heel including the mounting disk. I just got this new less than two months ago.

Is this a common issue with Customs. I would rather not risk it again if it will do the same thing with the replacement.
 

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Including the disc? Thats 2 independent components that both failed at the same time. Must have been a lot of force put on them!
 

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Holy crap.....did you recently aquire a tank and accidently drive over your binding becuase you were so happy to own a tank and you were blinded by the joy?! Christ thats impressive :thumbsup:
 

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I have nothing but good things to say about Burton's customer service.

My issues was smaller that yours (broken toe buckle), but I bet if you Email them they will help you out. [email protected]

I sent some pics of my broken buckle and they were awesome about it and helped me out.
 

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I cracked my Customs baseplate and they sent me a new one no problem. Just call them up or email them and they'll take care of you.
 

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JRL? So what were you really doing when this happened? That break is pretty uniform, did your girlfriend take a circular saw to your board and go through the binding?
 

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Discussion Starter · #11 ·
Just off the chair lift after a simple j-turn i fell after the loud crack and then both feet were loose. Could be it has reached it's tolerance/limits and i hve been to a lot of falls and crashes since i got the bindings.

Burton has been great. I called them and they sent me a new baseplate and disc no questions ask not even any proof of purchase. But i expect to get more crashes and would not want this to happen at the worst time that's why i asked if it was common for a Custom to break like this.
 

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Just off the chair lift after a simple j-turn i fell after the loud crack and then both feet were loose. Could be it has reached it's tolerance/limits and i hve been to a lot of falls and crashes since i got the bindings.

Burton has been great. I called them and they sent me a new baseplate and disc no questions ask not even any proof of purchase. But i expect to get more crashes and would not want this to happen at the worst time that's why i asked if it was common for a Custom to break like this.
They have a lifetime warranty on their baseplates I believe.
I have a pair of Burton's Mission. They are 2 years now. You guys mean if mine break after all this time and Burton will still honor the warranty?
 

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You guys mean if mine break after all this time and Burton will still honor the warranty?
Which word don't you understand? Lifetime, or warranty?!? :D ALL of their baseplates have a lifetime warranty. They're usually really good about any other issue you have too. I ride their bindings on all my boards, and my GF has switched too. The Big B has got some good things going for them! :D
 

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What the hell, are you built like a sumo wrestler? LOL...just hit them up. For all their bullshit, Burton does great customer service, so you'll be taken care of.
 

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Just gonna chime in for more Burton love. I couldn't be happier with my '12 Vitas which I got from a forum member this year, and I wasn't happy with the disc options I got so I called up Burton. Got some rad collegy type kid who couldn't wait to stoke me out. A week later I had a bag full of every disc Burton makes, including the ones Forum makes (same company different discs), and all it cost me was a few minutes on the phone with some guy who shares my interests.

I'm not sold on everything they make but I'll defend Burton and not hate for the simple fact that they know how to treat people.
 

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it could have happened because you had a hairline pressure fracture on the heel or toe side of the binding, used some extra torsional movement and just snapped all the way through.

One of my first pairs of bingings where a pair of liquids, brand new. a couple days on them and the heelcup actually split perfectly right down the middle. tech said it was probably change in temperature extremes, but it shouldn't happen and it was considered a defect. he said it probably started as a minute little fracture and all it takes is the perfect amount of pressure the right way.

+1 for burton customer service though. people ride the burton D for a reason
 
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