Does bad customer service turn you off on a company even if their products are good? I'm having some not so good customer service with this company that shall remain nameless. I like their products and I emailed them regarding a problem I had with a jacket of theirs. I got a very quick reply requesting pictures and said they would try and help me out. It's been a week and I have yet to get a reply. Should I email again? I would at least like a response saying they cannot help me. And would an experience like this turn you off from a company and their products?