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Discussion Starter #1
So I've been following my local ski area for the last two weeks (AZ Snowbowl) on their opening date. They finally opened yesterday. I told my fam I'm sorry, but I have to get up for a half day in the morning and get my ride on. So I made my way up, got my ticket, and got to it, as I was leaving by noon. Well my third run I decide to hit the park. I was making my way down the park, hitting features etc. I'm on a 2011 Never Summer SL...

I go to hit the final box in the park, go up to board slide, and halfway down I literally clip something on the box. I immediately fell straight on my face, rolled over, got up and slowly started to continue down the hill, as I get up and start moving, I look back and see one of the park "maintenance" guys look down at the box, as if he knows I clipped something on it. About 30 yards down I stop, assuming the worst for my board, take it off, and a screw that came up out of the box had ripped open the edge of my board, tearing the metal edge in half, part of the base, and a nice gash in the center.

I went to talk to the park guy, gave him a piece of my mind, he didn't really care though. So I go to guest services, state my situation, and after about 30 minutes of talking, all they did at that point was take my board to fix at their cost, and give me another ticket (which at least they could do since I had three runs before my day was over)

My question to you guys is, should I settle for a "fixed" job from them and a voucher ticket? Do you think I'm in the right to say if my board can't look and be fixed to where it was before this happened, that I'm entitled to at least a season pass (costs 300 bucks in early season) or a new board? I think I am, but I want some outside perspective. Thank you,

Tim
 

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although legally they have no responsibility even for "employee negligence" Most companies if you contact higher management will do anything to save their reputation. So if they ignore you threaten with calling the BBB or a local news channels' investigative department(hell I know guys that have done it) so make it a big enough pain in the ass and you can get pretty much anything.
 

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Discussion Starter #3
My feelings exactly. I'm awaiting the park manager to call me, and I'm supposed to talk to him to further close this case. But you bet, I've been going there since I was 12, I'm a patron there. If they try and screw me, you better believe I can make some noise I know they don't want. I think a season pass is more than fair, as it isnt the same cost as having to buy me a board. I ride for free one year, out of the other 12 years I've been paying, and will continue to pay come 2012.
 

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i see your board in your sig. that must have been painful sight. I would just bitch to them until you get what you want from them. I would try to get a new board and season pass.
 

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As a final card to play and again I say final card b/c all to often people scream lawsuit way too easily, If they don't comply, you could always take them to small claims court. Especially since you are out a great board. One last thought...If it comes to this, I wouldn't play this card unless you have to and only if you full well intend to take them to small claims, other wise, it's just an empty threat.

The main thing is to stay on top of them by calling, stopping in, etc. If you are a big enough pain in their ass, in the long run, it is cheaper for them to stroke you a check to cover damages than to keep having to spend time dealing with the issue.

Anyways sorry to hear about your luck and at least your okay.

Good luck

Andy
 

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Discussion Starter #6
It was insanely painful. I love this board. Well I'm glad I'm in the right to settle this for whats fair.
 

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Also to note that taking them to court, or even trying to make a big deal out of the situation, can cause you to be banned from that particular resort. If its your local mountain i would honestly just let them fix it for you and try to squeeze a season pass out of it for the down time while it was in repair.
 

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^ I think he's trying to say, if you take them to court don;t expect ski patrol to come looking for you when you go missing.
 

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Discussion Starter #9
I think a season pass is fair for that exact reason, I continue to go there, spend 40 dollars on a burger and bottled water while I'm there, and continue to enjoy the mountain I grew up on. I don't want to be one of those asshat lawsuit happy jerks. I just want what's fair for me. A season pass will work, however a new board and season pass would be the best bet, as I will push for this, worst case I will only get a season pass.
 

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I think a fix and a pass is fairly generous, provided the board IS fixable.

A mate of mine had a car park incident at a resort here in Aus once where the guy signalling directed him right into a low lying snow bank, bent his bumper way out of shape and was clearly the carpark attendant's fault. Resort ended up paying for repairs after he eventually spoke to management, dealing with the boofhead in the carpark was no help at all.
 

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Same EXACT thing happened to me while riding my Nitro T1...I didn't even consider taking it to management. Maybe I should have. But I'm not a ripping 3 inches of edge off can really be fixed.
 

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although legally they have no responsibility even for "employee negligence" Most companies if you contact higher management will do anything to save their reputation.
So they're fixing your board and they replaced your ticket. Personally, I think that's pretty "reputation saving" right there.

Maybe another day-pass or a gift certificate to make up for the inconvenience, but why do you have to turn a profit on this by getting a season-pass, exactly?
 

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So they're fixing your board and they replaced your ticket. Personally, I think that's pretty "reputation saving" right there.

Maybe another day-pass or a gift certificate to make up for the inconvenience, but why do you have to turn a profit on this by getting a season-pass, exactly?
because they damaged his board and wasted his time. what if he fell on that thing protruding from the box? they should have the park as safe as possible for everyone that pays to ride there.
 

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Heres to hoping they dont do a half assed job at fixing your board. Hopefully they just send it back to the manufacturer to get fixed.
 

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You should be happy with a fixed board and a day pass, I think everything else is just trying to exploit the situation.
 

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I personally wouldn;t be satisfied unless the board is restored back to the condition it was before the incident.

(and a season pass! :))
 

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I think a restored board and a day pass is pretty fair, (assuming they restore the board to previous condition).

The problem with the lawsuit/court/greedy route is that if the hill is your local hill and you plan on continuing to board there for years to come, I wouldn't expect to be very welcomed there anymore. I think you should definitely get hooked up by them, but anything beyond that is kinda milking the system.
 
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