Your initial crack they're saying is a pressure crack which would be caused by you. Doesn't matter what happens after that, if you caused the initial crack warranty is void no matter what happens after. You broke it, it sucks, just gonna have to get a new board and move on though.
Need help about making a complaint on a board
Hello!
I'm so happy to find this forum, snowboarding is the shiznitz. :grin:
I've had a board now for 1 season and in the end of the last season the top sheet started to crack. This autumn i started reaching out to the company to try to make a complaint, both on their webpage and sending e-mails to the e-mail they had listed on their site. 3-4 months and 6-7 mails later i finally got in touch with someone at the company because i started asking friends of friends that i know have worked/are working at the company.
During the time that the company did not respond, a piece between the top sheet and the edges fell out.
Now that i finally got in touch with the company they claim the complaint is not valid because they say the board is damaged because of pressure to the board, which might be true but it seems more likely that the damage is because of the cracked top sheet that was taking in water IMO.
I've heard something about that a company has to reply within 60 days and i was thinking i can use that as an argument to why they should accept my complaint. But i cannot find anything online about it.
Does anyone know if this is true or have anyone here been in a similar situation?
Thank you!
I'm so happy to find this forum, snowboarding is the shiznitz. :grin:
I've had a board now for 1 season and in the end of the last season the top sheet started to crack. This autumn i started reaching out to the company to try to make a complaint, both on their webpage and sending e-mails to the e-mail they had listed on their site. 3-4 months and 6-7 mails later i finally got in touch with someone at the company because i started asking friends of friends that i know have worked/are working at the company.
During the time that the company did not respond, a piece between the top sheet and the edges fell out.
Now that i finally got in touch with the company they claim the complaint is not valid because they say the board is damaged because of pressure to the board, which might be true but it seems more likely that the damage is because of the cracked top sheet that was taking in water IMO.
I've heard something about that a company has to reply within 60 days and i was thinking i can use that as an argument to why they should accept my complaint. But i cannot find anything online about it.
Does anyone know if this is true or have anyone here been in a similar situation?
Thank you!
1 - 8 of 8 Posts
Board is toast, get a new board. Next time it's cracked, repair it ASAP and start saving for a new board.
These guys covered it.
A company has no legal obligation to ever respond to you for anything unless they give some form of communication guarantee.
In the future if you're ever having warranty issues or questions it's usually best to go back to the shop you got it from.
A company has no legal obligation to ever respond to you for anything unless they give some form of communication guarantee.
In the future if you're ever having warranty issues or questions it's usually best to go back to the shop you got it from.
They missed one thing.These guys covered it.
A company has no legal obligation to ever respond to you for anything unless they give some form of communication guarantee.
In the future if you're ever having warranty issues or questions it's usually best to go back to the shop you got it from.
OP needs to stop being such a fucking bitch. You fucked your board up, dont expect the company to cover that. Go buy a new board and shut the fuck up. :x
Clearly this guy has never met Randy The Warranty Guy. DENIED!
Jesus, you're angrier than the guy below you!They missed one thing.
OP needs to stop being such a fucking bitch. You fucked your board up, dont expect the company to cover that. Go buy a new board and shut the fuck up. :x
OP, out of interest, what was the company / board? You don't have to feel nervous about being transparent - we live in a world where it's better to be open, honest, and have "real" conversations
Some boards are just built to break with the right amount of pressure and the wrong bindings, and there can be defects to the core that are impossible/not worth it to prove. You'll learn. Boards that tend to break because of some type of construction that shouldn't have been made, not manufacturing defects in that sense, will never get warranted. They won't even answer you. Buy a well tested board with some sort reinforcement under bindings or Burtons with EGD, and bindings without a stiff baseplate+sharp edges on sides.
1 - 8 of 8 Posts
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