Your initial crack they're saying is a pressure crack which would be caused by you. Doesn't matter what happens after that, if you caused the initial crack warranty is void no matter what happens after. You broke it, it sucks, just gonna have to get a new board and move on though.Hello!
I'm so happy to find this forum, snowboarding is the shiznitz. :grin:
I've had a board now for 1 season and in the end of the last season the top sheet started to crack. This autumn i started reaching out to the company to try to make a complaint, both on their webpage and sending e-mails to the e-mail they had listed on their site. 3-4 months and 6-7 mails later i finally got in touch with someone at the company because i started asking friends of friends that i know have worked/are working at the company.
During the time that the company did not respond, a piece between the top sheet and the edges fell out.
Now that i finally got in touch with the company they claim the complaint is not valid because they say the board is damaged because of pressure to the board, which might be true but it seems more likely that the damage is because of the cracked top sheet that was taking in water IMO.
I've heard something about that a company has to reply within 60 days and i was thinking i can use that as an argument to why they should accept my complaint. But i cannot find anything online about it.
Does anyone know if this is true or have anyone here been in a similar situation?