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Just don't use Paypal with them please! I had an issue where I ordered M6 hardware and 2 weeks later it had not arrived. I emailed them and no response for 5 days, then I emailed them again and it said my IP was permanently blocked for spam so I had to use a secondary email address. Finally I got an answer and, apparently they have problems with Paypal orders not being forwarded to them so they literally had no idea I even purchased something.

He said it was hit or miss and sometimes the Paypal emails go through letting them know someone made an order, and sometimes they won't get a thing. I have an event this Saturday and I had nothing to attach my bindings with and I was sweating bullets but he finally got them out.
 

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Discussion Starter #6
Good deal, thanks for the info Dekker. I'll keep you posted and let you know how the order plays out.
 

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Burton will send you the hardware for free just contact your region rep via email or call rider service. I had to get replacement m5 hardware for a used 2010 Burton Operator, package delivered within 6 days of contacting them via email.
 

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I had to get hardware for a guy I was selling EST bindings to. I called burton with a seductive voice, said "yeah baby" and "hey baby" a few times and boom, free hardware. I had it in hand literally the next day from their NY factory.
 

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Just call Burton (no seductive voice req'd)

I called them a couple weeks ago and the dude on the other end of the line had no problem sending me two sets of fasteners and disc's, FREE.
 

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Just call Burton (no seductive voice req'd)

I called them a couple weeks ago and the dude on the other end of the line had no problem sending me two sets of fasteners and disc's, FREE.
same last year. kid sent me like 6 discs for the used 'vitas I bought. i just called their 800#
 

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+1 to calling, or you should be able to walk into any authorized Burton shop and pick up hardware free. I bought a used set of bindings and needed the M6 hardware, they grabbed it from the back and handed it over, no issues.
 

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Discussion Starter #13
done deal, I love Burton. If only the rest of the world had half their customer service :/. thanks everyone
 

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I called the burton toll free number with a mean and grouchy voice and still was able to get free discs.

I think if you need discs, they will send it free via fedex.
 
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