I bet your list of Yelp reviews is a delight.
Snowvalley Ski Report - DO NOT GO!
Demeaning Staff. Disrespectful Management. Doesn’t Follow COVID-Protocol.
My family and I booked our annual trip to Snow Valley, a place that we have grown to love and look forward to going to because of their Customer/Family Friendly staff. This year it is quite apparent that the resort is under new management.
First and foremost, to enter the Lodge you are to show your Passport and Photo Identification, which is the government-issued COVID Protocol. I was let into the building to use the washroom with my family without question. No passport and photo identification was required.
After a day on the hill, we then proceeded as a family to experience dinner inside the Lodge. The kitchen staff by accident incorrectly made our dinner order and give our family an additional 15 minutes due to the admitted error. Within a couple of minutes, Andy the General Manager (aka Peter) DEMANDED my family to leave. His tone of voice was overbearing, intimating especially to a woman and 2 young kids who were petrified and asked me to leave immediately.
As a mother and woman, I teach my children to never let a man speak to them in such away. How dare you hire staff that showcases machismo behavior in front of other customers and staff. Your front-of-office staff is a direct representation of what the business stands for.
Patriarchy. Male Chauvinist. Bigoted. Slanderous.
All my family asked for was an extra 10 minutes which was 5 minutes less than what we were given to use by the kitchen staff.
Please drive the extra 30 minutes to experience what a Ski Resort should be.
You can Ski or Snowboard ALL DAY at Mount St. Louis Moonstone for 7 Hours at $85.00, Horseshoe Valley for 7 hours $89.00 vs. ONLY 4 Hours at Snow Valley for $66.00 – you are paying LESS per hour with more hills (Mount St. Louis 30 Open Runs & Horseshoe 17 Open Runs).
For an additional 20–25-minute drive you are getting better customer service, PAYING LESS, and able to ski/snowboard on more runs!
Do yourself a favor.
My family and I booked our annual trip to Snow Valley, a place that we have grown to love and look forward to going to because of their Customer/Family Friendly staff. This year it is quite apparent that the resort is under new management.
First and foremost, to enter the Lodge you are to show your Passport and Photo Identification, which is the government-issued COVID Protocol. I was let into the building to use the washroom with my family without question. No passport and photo identification was required.
After a day on the hill, we then proceeded as a family to experience dinner inside the Lodge. The kitchen staff by accident incorrectly made our dinner order and give our family an additional 15 minutes due to the admitted error. Within a couple of minutes, Andy the General Manager (aka Peter) DEMANDED my family to leave. His tone of voice was overbearing, intimating especially to a woman and 2 young kids who were petrified and asked me to leave immediately.
As a mother and woman, I teach my children to never let a man speak to them in such away. How dare you hire staff that showcases machismo behavior in front of other customers and staff. Your front-of-office staff is a direct representation of what the business stands for.
Patriarchy. Male Chauvinist. Bigoted. Slanderous.
All my family asked for was an extra 10 minutes which was 5 minutes less than what we were given to use by the kitchen staff.
Please drive the extra 30 minutes to experience what a Ski Resort should be.
You can Ski or Snowboard ALL DAY at Mount St. Louis Moonstone for 7 Hours at $85.00, Horseshoe Valley for 7 hours $89.00 vs. ONLY 4 Hours at Snow Valley for $66.00 – you are paying LESS per hour with more hills (Mount St. Louis 30 Open Runs & Horseshoe 17 Open Runs).
For an additional 20–25-minute drive you are getting better customer service, PAYING LESS, and able to ski/snowboard on more runs!
Do yourself a favor.
1 - 16 of 16 Posts
Funny, I've found Snow Valley to be a great place to ride Ontario (albeit not as large as some of the other resorts).
I was just there last week and was blown away with how awesome the staff were. Seemed as though they were following everything to the letter.
Maybe take up hiking instead?
I was just there last week and was blown away with how awesome the staff were. Seemed as though they were following everything to the letter.
Maybe take up hiking instead?
So how was the mountain?
I think it is safe to say that the resort is not the problem here.Funny, I've found Snow Valley to be a great place to ride Ontario (albeit not as large as some of the other resorts).
I was just there last week and was blown away with how awesome the staff were. Seemed as though they were following everything to the letter.
Maybe take up hiking instead?
I really hate people like this who go out of their way to try to ruin someone’s livelihood. Like should we go put reviews up at her employers website that she purposefully flouted covid regulations despite knowing that she was supposed to provide a passport before entering and put everybody at risk of catching karen oops i mean covid?
Posting on behalf of op here:So how was the mountain?
Firstly, I joined the singles line and the person infront of me failed to maintain a 6 foot gap infront of me. Then I was not provided with my own chair to protect me from other patrons. The lifty advised me with an unwelcoming tone that I would need to line up in the regular line for a private chair. This so called singles line was clearly false advertising. The lifty (doug) then shot my dog. Fuck you doug. The chair lift provided had no heated seat, bar, or windshield. Once at the top of the hill I found a teenager in a ski school jacket named billy. He was surrounded by children. Clearly a paedo. I have reported him to the police. After advising Billy of this, I demanded he teach me to ski immediately and for free. He refused despite me being a woman. He then shot my other dog. I then downloaded and got into my audi convertible. Not a single person came out to dig me out of the snow despite my repeated honking of my horn and waving my visa infinite privilege card. 1/5 stars.
Hahaha, rough crowd we have here.
It’s great when someone decides to join this community solely to give a 1 star customer service review…
This looks like a bot, or some sort of crappy paid post by a competitor. Very odd post, I bet the admins can check the IP address and it comes from China.
I propose we block this Karen from posting any more ludicrous reviews.Demeaning Staff. Disrespectful Management. Doesn’t Follow COVID-Protocol.
My family and I booked our annual trip to Snow Valley, a place that we have grown to love and look forward to going to because of their Customer/Family Friendly staff. This year it is quite apparent that the resort is under new management.
First and foremost, to enter the Lodge you are to show your Passport and Photo Identification, which is the government-issued COVID Protocol. I was let into the building to use the washroom with my family without question. No passport and photo identification was required.
After a day on the hill, we then proceeded as a family to experience dinner inside the Lodge. The kitchen staff by accident incorrectly made our dinner order and give our family an additional 15 minutes due to the admitted error. Within a couple of minutes, Andy the General Manager (aka Peter) DEMANDED my family to leave. His tone of voice was overbearing, intimating especially to a woman and 2 young kids who were petrified and asked me to leave immediately.
As a mother and woman, I teach my children to never let a man speak to them in such away. How dare you hire staff that showcases machismo behavior in front of other customers and staff. Your front-of-office staff is a direct representation of what the business stands for.
Patriarchy. Male Chauvinist. Bigoted. Slanderous.
All my family asked for was an extra 10 minutes which was 5 minutes less than what we were given to use by the kitchen staff.
Please drive the extra 30 minutes to experience what a Ski Resort should be.
You can Ski or Snowboard ALL DAY at Mount St. Louis Moonstone for 7 Hours at $85.00, Horseshoe Valley for 7 hours $89.00 vs. ONLY 4 Hours at Snow Valley for $66.00 – you are paying LESS per hour with more hills (Mount St. Louis 30 Open Runs & Horseshoe 17 Open Runs).
For an additional 20–25-minute drive you are getting better customer service, PAYING LESS, and able to ski/snowboard on more runs!
Do yourself a favor.
As a father and man, I teach my children to never act like a karen or become one.As a mother and woman, I teach my children to never let a man speak to them in such away.
Unlikely anyway. This was a drive-by posting. One and done. She hasn't been back since, even to check reactions.I propose we block this Karen from posting any more ludicrous reviews.
Dude, fuck. Everyone hates Doug.Posting on behalf of op here:
The lifty (doug) then shot my dog. Fuck you doug.
baaahahahaa. offended much? maybe you should relax and enjoy the time at the mountain instead of finding things to complain about? just a suggestion
it sounds exhausting to be a 'sensitive person'
GL with that
it sounds exhausting to be a 'sensitive person'
GL with that
For sure, Doug is a total douche. Same for Andy, aka Peter, in the dining room. Last time I was there Andy, aka Peter, sat down at the table and started eating my poutine while I was in the restroom. The restroom attendant, Rollie, didn't even offer me a breath mint. Next time, Danielle Jean Sandoval and I are taking our illegitimate offspring to Blue Mountain, where they cater to our every whim.Dude, fuck. Everyone hates Doug.
1 - 16 of 16 Posts
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