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Did you pay for a hot wax job?

If no, then they used a heated roller to apply wax.... this is the fastest way to apply wax at a shop.

If yes, then....

Scrape some more.

Most shops skip the one step of waxing, in order to pump out wax jobs. Brushing to remove the wax from the structure.

Many people just use a scotchbrite pad instead of a brush, since scotchbrite pads are cheap and readily available.
 

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Update: ended up taking it back to the shop and they said that the board needs to be conditioned because it's pretty dry, so that's why it looks dry even though it's been freshly waxed. We bought it used, so I guess it wouldn't surprise me if the last owner hadn't waxed it in a little while. Will that affect the way it rides? I was hoping to have my wife try it out tomorrow (we just bought it a week or so ago), but if it doesn't ride well then I know she'll just have a crappy day.
Has the shop defined conditioned?

Are they actually using a base conditioning wax to hot wax it in, then apply another all-temperature hot wax?

Plant Packaging and labeling Font Publication Box
 

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They did mention that I should get it conditioned, so I'm assuming they didn't do it (which is a little frustrating that they saw it was needed and didn't ask if I wanted them to do it, I would have been fine paying a little extra for it). Assuming they didn't use a base conditioner, do I need to strip this layer of wax and have it conditioned immediately, or is ok to ride a couple times before conditioning it? Obviously it would be ideal to do it sooner than later, but with the season ending, we're only going to go out once or twice more, so it may be worth it to just wait until we're totally finished and then condition it to let it sit over the summer. Do you think it would ride ok being freshly waxed even it the base isn't conditioned?
You can ride it...but you don't have much reserve wax in the base. So, you'll probably have to wax it again earlier than usual.

but sometimes it's just better to do things yourself like waxing. Then you can be as OCD as you want.

Of course, it's an investment with an eventual ROI to get into waxing. And waxing isn't that hard, unless that base is not very flat, which my Burton Sherlock is more concaved, which makes it a PITA to iron.
 
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